Customer Support Expert
Current⢠Support institutional customers with technical issues/escalations⢠Support SSO integrations: Google, Classlink, Clever, and LTI apps⢠Experience with infrastructural writing; updating articles on internal documentation for the Customer Support Team⢠Collaborate with Sales, Professional Learning Services & Instructional Designers to execute Spanish materials to be used by school districts⢠DEI member & leader of the Communications subcommittee