John Sowder Email & Phone Number

Charlotte, Nc, Us

Enable effective delivery of changes to the consumer website and supporting content management platforms running on RedHat Linux while minimizing risk within a fast-paced agile environment. Design and develop solutions to improve CI/CD tooling for Node.js applications, Git branching strategies, and release processes to meet customer needs for reliability, innovation, and growth. Mentor new associates, build and maintain relationships with internal customer groups and peer teams, use tooling such as Python, Bash, Jenkins, Ansible and others to create solutions as needed.

Chicago, Il, Us

(Formerly McKesson EIS.) Design and implement CI/CD automation solutions in an Agile SDLC. Design, develop, and support automated process improvements to the build and deployment pipelines. Manage source control, builds and deployments via TFS and Octopus. Contribute to process improvement and environment configuration. Analyze and resolve build and deployment failures.

London, United Kingdom , Gb

(Formerly Verio.) Managed the operations domain of application lifecycles (ALM) for the QA and Product Development teams. Collaborated with Agile development Scrums on a Windows Server 2012 R2 Web hosting platform, web service product transitions to a SOA environment, and continuous deployment initiatives to ensure solutions would be secure, scalable and maintainable. Led automation and configuration management efforts, Active Directory (AD) and Group Policy redesigns, and cloud-based desktop provisioning product initiatives. Supported Windows network infrastructure, product deployments, and legacy Web hosting customer base.

Managed a global Windows Server 2003/2008/2012/R2 AD network containing multiple domains, forests, and sites. Designed and managed systems lifecycles, such as builds, monitoring, and product deployments, as needed to support a global shared Web hosting platform for SME customers. Developed tools to address operational needs, such as AD search for servers, server location and details lookup, and problem resolution tools. Also conducted interviews, trained and mentored new associates, and provided leadership on industry best practices for delivering robust and secure solutions to customer needs.

Provided administration for Windows 2003 IIS & MS SQL 2005 servers in globally distributed datacenters supporting a SME shared Web hosting platform in a 24x7 environment. Performed server builds, disaster recovery, escalated incident handling, security and product deployments, and on-call support while ensuring SLAs were met.

Handled escalated support incidents, trained and mentored team members, and developed Web tools in Perl, PHP, ASP classic, ASP.NET to demonstrate hosting features and assist team members with troubleshooting.

Supported Linux & Windows shared Web hosting SME customers in a high volume 24x7 call center by troubleshooting issues with Apache, IIS, SMTP, POP3, Exchange, MySQL, MSSQL, Access, PHP, Perl, ASP classic, ASP.NET and other features or services as needed.