Leading operations for Green New Deal Rising, ensuring smooth alignment across all areas, including HR, project management, and fundraising.Operational Leadership• Developed updated policies and processes that jointly support the organisation and staff.• Led the recruitment and onboarding of staff, meeting key DEI targets and ensuring a seamless transition for new hires.• Organised events for strategic planning to align team efforts with organisational goals.Team and Organisational Impact• Managed delicate HR situations with thoughtfulness and kindness, providing support to Line Managers and staff.• Led and organised training initiatives to foster a positive culture and improve feedback mechanisms.Strategy• Contributed to shaping the strategic direction of the organisation as part of the executive team.• Supported and delivered annual planning processes, including budget setting and organisational structure.• Prepared materials and insights for key board meetings, ensuring informed discussions and decisions.• Assisted in securing resources and funding to support the movement’s long-term objectives.

Working within the Operations team at Beam, transforming how the world supports those left behind, through the power of people and technology.Operational Excellence• Optimised sign-up processes, facilitated seamless onboarding for new members, and consistently delivered exceptional customer service with a person-centred approach.• Recognised for positive member impact, demonstrating commitment and hard work within Beam.• Designed and delivered sprints, while working on BAU activities across entire Local Government portfolioInnovative Solutions Leader:• Identified and engineered intuitive tools, increasing staff productivity, reducing verification time and contributing to a more efficient workflow.• Centralised language resources within the company connecting those with limited English with internal speakers.Professional Impact:• Developed my own caseload of Members, designing support and motivation for their specific needs and requirements• Received recognition through the "Lives Changed Award" for consistently providing thoughtful member support, reflecting unwavering commitment and hard work within Beam.• Exceeded quaterly targets by 50%

Worked within the Operations team, investigating and implementing projects that supported and delivered the company sustainability goals. Focussed primarily on ecommerce packaging initiatives including scaling reuse and discovery of circular alternatives. • Identified and secured an external partnership opportunity that diverted 9000 boxes from recycling to reuse in 3 months.• Developed a circular economy business case and produced strategic recommendations for future implementation.• Designed and deployed a communication strategy to change customer values and behaviour.• Scaled the reuse of delivery boxes to fulfil multiple customer orders, with 7000 reused in 3 months. Increased to 20% of customer base following year with projected £40k saving on packaging costs.• Led and motivated cross-functional teams, increasing productivity and refining process in operational projects.

Selected as 1 of 20 people for the On Purpose Associate Programme. On Purpose is an exploratory leadership and career transition programme for mid-career professionals entering the social and environmental impact space. Associates work with two purpose-led organisations on 6 month contracts, delivering strategically important work, whilst developing their leadership skills and capability through a sector-leading learning and development curriculum on a weekly basis.Contracts: March - September - NHS Healthcare ConsultingSeptember - March - Oddbox

NHS Healthcare Consulting, an internal consulting arm of the NHS that works on healthcare projects and initiatives. I worked across three projects during my time within NHS Health Care Consulting:1. Suicide Prevention Communications Campaign:Discovery phase: Set up a working group aligning key senior stakeholders across 3 organisations and facilitated workshops for a transformational suicide prevention communication strategy. The outputs were used as part of a wider change programme within prisons.2. Project Management for Discharge Pathways Winter 2022 ProgrammeProject managed the process for preparing for the Winter2022 discharge plan for 7 London regions. My responsibilities included: Creating a template for the 7 regions within the Winter 2022 discharge plan programme to ensure alignment and consistency. Project managed the response timeline and facilitated a workshop to discuss the results and gain alignment on next steps and measures for success.3. Project support for London Region Virtual WardsSupporting the regional development and governance for the London Virtual Wards programme, working with ICBs and other partners to share best practice and collate knowledge.

My role involved leading projects directly, client/stakeholder liaison and contractor management. I took multiple projects from inception through to close out, leading requirements through development into tangible benefits. I actively managed multiple projects in different lifecycle stages, including the £21m project to renew the roof of Waterloo station.• Development through the project lifecycle.• Requirement definition, defining the root benefit that should be achieved• Stakeholder management, negotiation and liaison • Risk materialisation, mitigation and escalation• Programme management, general contract management and contractor engagement• Contract management, quote assessment and negotiation• Forecasting, budgeting and resource smoothing

As an Operations Specialist I was a key part in both the planning and delivery aspects of worksite possessions, isolation and project operational requirements, ensuring compliance with the Network Rail Life Saving Rules.Our team provided support to the Infrastructure Projects Southern delivery teams (Anglia, Wessex and South East) with regards to all aspects of Engineering Access planning. We offer guidance on Possession, Isolation, worksite and haulage planning and the safe and efficient delivery of projects in the Railway environment.Specifically, I supported the interface between Infrastructure Projects Southern and the Route teams, particularly Network Operations, to develop relationships with regards to our project delivery.I also worked on the development of the Infrastructure Projects Southern Integrated Access and Critical Resource plan, readiness process (including DWWP) and weekend reporting.

I was seconded into a role as a Mobile Operations Manager, with the posting later being made permanent. I was the first on-site responder and Network Rail representative to incidents and accidents that happen in the Healey Mills area. I attended and rectified infrastructure failures, inspected bridges and attended other high profile events.

As a General Management Graduate for Network Rail I was given the opportunity to experience the depth and breadth of the business, gaining an overall understanding and appreciation for the challenges faced each day. I spent time with both the operations and maintenance divisions and the contrasts in short and long term plans for the railway network.

As a Customer Support Administrator, I was responsible for client liaison, conducting vendor assessments, accounts receivable, and dealing with incoming and outgoing communication.A world leader in compliance services and software, Altius provides innovative solutions for clients including Selfridges, Morrison's Supermarkets, Leo Burnett Group, Arcadia and Airbus. Flexible and powerful, the Altius software has been recognised by the British Institute of Facilities Management through their Award for Innovation in Technology and Systems.