• Upgraded and replaced IT equipment for Peak Vista medical offices, ensuring streamlined operations for daily users.• Identified and uninstalled outdated hardware, replacing it with newer, up-to-date equipment for improved efficiency.

As a Technical Lead, I spearheaded the support for engineers working with M365 SharePoint Online and Cloud Identity in both Online Premier and GCCH/DoD Cloud environments, effectively overseeing a team of over 15 engineers. I orchestrated the launch of CoPilot initiatives, significantly enhancing operational efficiency. By meticulously managing and tracking caseloads, I ensured exceptional case hygiene and provided advanced technical support, enabling engineers to resolve numerous incoming support requests efficiently. I also served as the primary escalation contact for technical advisors and product developers, markedly improving customer satisfaction. Furthermore, I initiated the establishment of a new line of business for our vendor company, driving potential revenue growth.Below listed are some of my achievements within this role:• Boosted team morale and efficiency by enabling hybrid eligibility.• Ensured successful project launch and integration by demonstrating multitasking prowess.• Spearheaded CoPilot Support introduction as Technical Lead by managing full-time IT studies concurrently.• Achieved top team ranking within 6 months by optimizing troubleshooting for SharePoint Online Site-Collections, cutting resolution times.

I provided advanced technical support for software, hardware, and network issues, swiftly resolving problems to ensure customer satisfaction. By closely collaborating with Tier 1 support and other technical teams, I facilitated seamless escalation and resolution processes. I meticulously documented and updated case logs with comprehensive details on troubleshooting steps, solutions, and customer interactions. Additionally, I developed and maintained knowledge base articles, which significantly enhanced team efficiency and customer self-service capabilities. I also conducted remote diagnostics, and managed software installations, patches, and updates to ensure the ongoing integrity of our systems.Below listed are some of my achievements within this role:• Communicated troubleshooting progress, keeping customers fully informed by conveying updates from senior engineering teams.• Resolved intricate issues in service incidents, environmental misconfiguration, feature deployment, and advisory instances by tracking, maintaining, and collaborating with GCCH SharePoint Administrators.• Achieved top-ranking metrics within the team for six consecutive months and assumed the role of pseudo-technical lead for entire GCCH SharePoint Team within one year, all while pursuing a full-time IT college education.

Driver Partner for Gopuff, delivering grocery orders and excellent customer service

In my role as an Associate Infrastructure Technician, I diligently oversaw and fortified IT infrastructure to guarantee optimal system reliability and performance. I proactively conducted routine system checks and diagnostics to swiftly identify and resolve potential issues. I played a key role in the seamless installation, configuration, and deployment of network hardware and software. I provided comprehensive technical support and adept troubleshooting for network and system-related challenges. I expertly managed and sustained server and storage systems, ensuring data integrity and continuous availability. By collaborating with cross-functional teams, I actively supported various infrastructure projects and initiatives. I rigorously implemented and adhered to security protocols to safeguard network and system integrity.Below listed are some of my achievements within this role:• Exceeded SLAs by achieving a 100% closure rate on all tickets within designated shifts at the data center, ensuring prompt issue resolution and optimal server maintenance.• Demonstrated exceptional time management and dedication by maintaining a high GPA while pursuing a full-time IT degree, effectively balancing academic excellence with job responsibilities.• Maintained operations at SAP data center by ensuring vendor escorts, remote device updates, inbound delivery handling, device reboots, wire tracing, and hardware installations, contributing to uninterrupted service delivery and client satisfaction.

As a Quality Receiving Inspector 2, I conducted meticulous inspections on incoming materials and components to ensure they met stringent quality standards. I leveraged precision measuring tools and equipment to verify the dimensions and specifications of received items, documenting inspection results and maintaining accurate records of quality assessments. By coordinating effectively with suppliers and internal teams, I swiftly resolved quality issues and assisted in implementing quality improvement initiatives to enhance our receiving processes. Additionally, I actively participated in team meetings to address quality concerns and propose actionable solutions.Below listed are some of my achievements within this role:• Boosted team proficiency in CMM operation through comprehensive training.• Developed tailored inspection programs, improving efficiency and accuracy for various parts.• Ensured uninterrupted operations by seamlessly transitioning the QMS database from Oracle to SAP.• Enhanced quality control by meticulously inspecting materials and parts using manual tools, OGP, and Micro-Vu CMMs.

Quality Inspector responsible for dimensioning and inspecting, machined and manufactured products for various aerospace clients. Capable of interpreting engineering drawings; inspecting with hands tools and Coordinate Measuring Machines. Responsible for completing AS-9102 paperwork for First Article Inspections and adhering to ISO standards.

Operated Roto-Molding machines and Plasma Cutting Burn Tables for RMB Products, and Reliance Metal Centers through the staffing agency.  Converted/Drafted customer prints for parts on machines, and programmed operating files to run for max usage of material, then assembled parts for customer, including warehousing and packaging of materials.

Composite Technician on several projects including Cannondale, AMRAM, M72 FFE, Two Brothers Racing and others. Fluent in layup processes with prepreg and dry fibers. Filament winding experience and machining experience on HAAS VF7 mill.

Production for Boeing 787 One Piece Frames. Trainer for 8 months. Certified Manufacturing Inspector for 9 months. Proficient in Process Flow, Tool Prep, Material Cutting, Layup, Bagging, and Extraction. Skilled in rework processes at orientational levels.