Product Support Technician / Help Desk Technician
Atlanta, Georgia, Us
Most recently, provided internal systems support (desktops, VMs, Tableau, Salesforce, access requests, Confluence, etc.) to corporate THD employees, while working independent & entirely remote.Created concurrent ticket documentation and knowledge base articles via ServiceNow. Took ownership of tickets and, when needed, arranged with other departments to take on an issue. When need arose, acted as intermediary between deployment engineering and IT/network operations teams.