Technical Supervisor
CurrentLead the team of Engineers, handle the day to day technical service with the team, team development and coaching, lead, develop, organize & manage by objective the team effectively (including kpi), coach and develop individuals’ skills, competence and potential, create an environment in which the team can deliver according to the expectations within the Service Level Agreements (SLA).Communication and Coordination at all levels with a cross functional business knowledge: (Technical, Sales, Financial including CRM) with: International suppliers, customers, company departments (Sales, Logistics, Procurement & Supply chain, Administration).Regularly coordinating with the company directors. Manage and follow all Technical Support Maintenance Agreements. Manage all related technical sales, service contracts, spare parts, consumables. Obtain Customers satisfactions and assuring best experience. Responsible for the team training programs, performance and continuous improvement. Keeping my own knowledge up to date by attending relevant courses, self-study, and in depth preparation.List of Professional Certified Trainings attended - Not limited to:@ Sciex Learning Portal 1. 2019 - 2024 myDevelopment @Sciex ID 354018Liquid Chromatography / Mass Spectrometry - LCMS 2. 2021 Peak Scientific https://www.peakscientific.com certified systems Engineer - Nitrogen Gas Generators@ Switzerland1. 2018 Beckman Coulter Life Sciences https://www.beckmancoulter.comQbD1200 TOC system2. 2018 Beckman Coulter Life Scienceshttps://www.beckmancoulter.comANATEL TOC - PAT 700@ UK1. 2017 Leica Biosystemshttps://www.leicabiosystems.comCytoVision Systems / Automated metaphase finder GSL 10 - 120@ Denmark1. 2017 Foss Analyticalhttps://www.foss.dkNIR Systems - DS2500F@ Germany1. 2017 ThermoScientificHttps://www.thermoscientific.comULT Freezers -80
