After completing my Master's Degree (ME) in telecommunications and Networks, holding professional proven experiences in all aspect IT fields, i have started my professional career as a CCE Laboratory Instructor at Notre Dame university with a 1000 hours of teaching experience then as a Biomedical Engineer at Nuclear Medical Laboratory - Numelab s.a.r.l , handling all the work load below:Installation, maintenance and repair of High-Tech medical, life Sciences, pharmaceutical (Analytical) and quality control laboratory equipment including IQ/OQ/PQ, operation trainings for Doctors and Lab Technicians, systems’ diagnostics, calibration & adjustment.Most of my workplace environments falls under regulatory policies and oriented towards Industrial Quality Control sectors (Food, Agriculture, Animal Feed, Water, Oil/Gas), University sectors, NGO sectors, Medical IVD and VET / PET sectors, Healthcare sectors, all within: Genetics Lab, IVF Lab, Molecular Biology Lab, Cytogenetics Lab, Immunology Lab, Bacteriology Lab, Biology and Microbiology Lab, Histopathology Lab, Hematology Lab, ImmunoHistochemistry Lab, Chemistry Lab, Forensic Lab, Veterinary Clinics Lab, Metrology Lab, Warehouses Medicine and Food / drugs section, Water Labs, Oil & Gas Lab, Physics and environmental Labs and many more, mostly handling all related electronics, mechanical, robotic, HVAC, refrigeration, communications, optics, power, fluidics, automation, laser and radiation, building transformation projects.On the IT level most of my work includes the following:Install, maintain and troubleshoot all IT aspects solutions and manufacture Instruments’ Operating software and digital solutions at Customer sites.Currently my main function is to Lead a team of Field Service Engineers, handle the day to day technical services with the team, manage by objective (MBO), team development and coaching, organize and plan internal and external trainings, lead, develop and organize the team effectively (including kpis). Working closely within customer service team under CRM for a various of customer types to assure and maximize customer satisfaction for an entire range of products and systems.Set, Lead, Update, Manage all Service & Support processes, SOPs, continuous improvement and innovative solutions under CAPA. Coach and develop individuals’ skills, competences and potentials, create an environment in which the team can deliver according to the expectations within Service Level Agreement (SLA).