Joan Pinckney Email & Phone Number

Goose Creek, Sc, Us

United States

United States

Meeting& Event Planning - Determine the purpose of the meeting, prepare a project plan with specifications, and obtain historical information related to program. Identify stakeholder needs, prepare program outlined (topics, content, speakers), design program details to meet needs of participants, identify successful criteria for evaluation of meetings and determine technology requirements. Facilities & Services – Research and present geographical location and venues for upcoming National Sales Meetings and Larger Customer Meetings. Conduct Site inspections, plan, order, and oversee complex technology requirements. Conduct a pre-meeting briefing and post-con with suppliers and facility providers. Financial & Contract Management - Identify revenue sources and/or cost savings opportunities. Manage meeting budgets that range from $25,000 to $2.5 Million. Ensure completion of payment and/or billing process to all vendors including Hotel/Meeting facilities, offsite events, ground transportation and other vendors. Responsible for group reporting requirements. Logistics - Secure and communicate transportation/travel arrangements. Determine setup for function rooms including seating and AV. Coordinate all food and beverage needs. Prepare and review housing reports in a timely manner. Coordinate shipping of materials. Attendee Management – Create registration website, manage the invitation, registration and confirmation process to produce rooming list, air manifests, meeting specifications.Program - Determine food and beverage requirements that support program objectives. Arrange ancillary programs in conjunction with the meetings including pre/post meeting activities. Research and select best Production Company to provide services for larger programs. Provide program feedback to all stakeholders through summary and distribution program debrief notes for inclusion in account review. Onsite Lead Travel Director for larger programs.

Schaumburg, Il

• Responsible for Customer and Guest Satisfaction – Professionally approach and communicate with current and prospective customers. Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's needs. Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer.• Leadership – Direct all facets of sales. Continually improve revenues and profit margins while maintaining quality. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally. Be a coach with a positive attitude on a daily basis. Manage and Support 3 direct reports and assisting with their daily, weekly and monthly goals and how their performance and enhances the overall goals of the department and sales responsibilities of the hotel.• Administration – Direct the compilation and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations. Complete all required and requested reporting in a timely and accurate manner. Perform special projects and other responsibilities as assigned. • Communication – Maintain a consistent professional and positive attitude when communicating with customers, guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with customers, guests and associates in a friendly, service oriented manner. Conduct regularly scheduled meetings with Sales staff to provide organizational information and educate associates on changes and activities. Communicate Sales activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.• Sales/Profitability – Knowledgeable of market, positioning of hotel, amenities and brand.

Colorado Springs, Colorado Area & Schaumburg, Il

Experienced and successful hospitality sales, marketing, and event Management consultant for properties with short term needs.

Atlanta, Ga

 Honored as a Million Dollar Recipient. Generated over $1 million in revenue in 2012 and 2013.  Managed a designated market based on annual room night and revenue target. Identified potential business and negotiated room nights and rate. Finalized all deals with a signed contract.  Actively solicited new and existing accounts to meet/exceed revenue goals. Conducted outside sales calls, online bidding/contracting, site inspections, client entertainment, contracting, RFP responses, and written communication.  Targeted key relationships with customers directly and through other sources including the travel industry and CVB. Participated in daily business review and weekly sales meetings, mystery shopping, and other sales-related meetings.  Represented the hotel in industry-related professional organizations, sales trips, trade shows, and community and networking events. Partnered and supported the overarching strategies of the Global Sales Organization  Developed and maintained knowledge of market trends, competition, and customers. Provided information and adhered to hotel and brand products and services, sales policies, and SOPs. Contributed significantly to cross-property selling programs by prospecting for new business from opportunity accounts near property that had outbound potential for other Marriott Hotels and Resorts. Promoted positive relations with guests, customers, and employees. Handled complaints by following the L.E.A.R.N. model ensuring customer satisfaction.  Trained peers on ways to better utilize Marriott Inventory System, CI-TY, to maximize revenue, time, and projections.

Columbia, Sc

 Strategically managed daily sales operations of two properties simultaneously, totaling 489 rooms. Reported directly to the Area Director of Sales. Effectively negotiated rates for sleeping rooms, banquet space, and menus for potential contracts. Cultivated contracts & proposals. Managed daily and monthly calendars for both properties. Updated client information & maintained strong business relationships. Penetrated the SMERFE market with concentrations in Social, Fraternal, Religious, & Entertainment Markets. Attended weekly Sales, Banquet Event Orders (BEOs) & Catering meetings. Conducted outside sales calls, cold calls, & sales blitzes to generate new business to the hotels and to develop great working relationships.  Arranged setup, prepared and finalized food, beverages and meeting room requirements. Creatively upgraded and increased the sale of menus to achieve food and beverage cost.  Established communication with the Executive and Banquet Chef, Maître D’, Catering Service Managers, and catering staff to ensure quality service performance and presentation.  Conducted menu tastings and facility tours for wedding couples. Finalized BEO’s prior to event and maintain communication with clients.

Bs, Hotel, Restaurant & Tourism Management

Activities and Societies: Nu Alpha Omega Chapter of Alpha Kappa Alpha Sorority, Inc.

Bs, Accounting, Management Information Systems

Activities and Societies: Member of the USC Marching Band Tau Beta Sigma National Honorary Band Sorority Officer of the Association.