🌟 Bilingual Customer Service Advisor – Credit Cards and Day-to-Day Products 🌟I’m excited to be part of Scotiabank as a Bilingual Customer Service Advisor, providing assistance in both French and English. In this role, I specialize in helping clients with their credit card needs and everyday banking products. My responsibilities include:- Bilingual Customer Support: Offering top-notch service in both French and English to ensure a seamless banking experience.- Credit Card Services: Assisting customers with credit card applications, account management, and resolving any issues.- Day-to-Day Banking Products: Providing guidance and support on various everyday banking products to help customers manage their finances effectively.- Problem Resolution: Addressing and resolving customer inquiries and concerns efficiently and effectively.- Customer Relationship Management: Building and maintaining strong relationships with clients to foster loyalty and trust.I’m proud to be part of the Scotiabank family and look forward to helping our customers achieve their financial goals.#Scotiabank #CustomerService #BilingualAdvisor #French #English #CreditCards #BankingProducts #CareerGrowth #Ottawa

At Edco Latam, I served as an Account Executive, collaborating with academic institutions worldwide. Notably, I worked closely with @SAIT (Southern Alberta Institute of Technology), their esteemed Canadian client. My responsibilities included:*Generated leads through strategic social media and email marketing campaigns across Latin America and Canada.*Coordinated and spearheaded lead-generating events in Mexico and Colombia, working closely with Canadian embassies and trade commissions to establish strategic partnerships. Actively engaged with high schools to foster connections with counselors, students and parents.*Conducted proactive outreach to leads via calls, WhatsApp, Zoom calls, and emails post-events, ensuring a structured follow-up pipeline to enhance conversion rates.*Developed targeted marketing strategies for WhatsApp and email platforms to attract a global audience of leads.*Spearheaded the launch of the Ambassador platform, facilitating the sharing of live streams, interviews, and posts internationally.*Managed end-to-end lead processes, providing assistance with application inquiries, payments, deferrals, and intake management for current students and leads.*Achieved KPIs including increased qualified leads, enhanced conversion rates, and reduced complaints, demonstrating a focus on optimizing performance and customer satisfaction.

As the Marketing and Sales Manager at Seed Light Media, I spearheaded dynamic strategies for a diverse clientele, delivering top-tier services including:1. Client Communication and Relationship Management: - Cultivated enduring partnerships through effective communication and personalized strategies.2. Strategic Marketing Planning: - Developed tailored plans for clients' unique goals and market positioning.3. Social Media Marketing: - Managed campaigns on Instagram, Facebook, LinkedIn, and YouTube. - Oversaw content creation and copywriting.4. Campaign Performance Analysis: - Used data insights to optimize campaign performance and ROI.5. CRM Implementation: - Deployed CRM platforms like HubSpot, Salesforce, and Zoho. - Enhanced automation and database optimization.6. Creative Direction Leadership: - Led a team in creating impactful campaigns.7. Industry Learning and Innovation: - Stayed updated on industry trends to drive client success.8. Digital Marketing Strategy: - Developed the agency's digital marketing strategy for long-term growth.9. Client Acquisition: - Prospected and pitched to acquire new clients.10. Sales Strategies: - Executed strategies to surpass revenue targets.11. Client Relationship Management: - Managed accounts across the USA, Colombia, and Canada.12. Team Leadership: - Led and trained a team of 10 sales agents.13. Cross-Functional Collaboration: - Fostered seamless client service through collaboration.14. Contract Negotiation: - Secured lucrative deals through skilled negotiation.15. Sales Funnel Implementation: - Integrated a sales funnel within HubSpot Sales CRM.16. Sales Handbook and Training Program: - Created a sales handbook and training program.17. Performance Metrics: - Developed metrics to enhance performance and surpass benchmarks.

At Logiflex, I drove growth and optimized processes through:1. Marketing Funnel Creation: - Designed funnels to generate leads for each service line.2. Campaign Launches: - Launched social media and email marketing campaigns to attract customers and recruit drivers.3. CRM Optimization: - Utilized HubSpot for pipelines, workflows, KPIs, OKRs, and email marketing.4. Marketing Monitoring: - Monitored campaign success and optimized a $6,000 marketing budget.5. Paid Advertising: - Managed ads on Google, Instagram, Facebook, LinkedIn, and Twitter.6. Web and Landing Page Development: - Enhanced the website and landing pages for better engagement.7. Video Marketing: - Executed strategies on YouTube, TikTok, and LinkedIn.Additionally, I:8. Sales Plan Development: - Targeted a 5% monthly sales increase in the USA and Canada.9. Team Leadership: - Led and motivated a team of six sales representatives.10. Sales Process Optimization: - Streamlined processes using HubSpot Sales CRM.11. Client Relationship Building: - Presented portfolios and attended key industry events.12. Sales Technique Enhancement: - Conducted call reviews, coaching, and workshops.13. KPI Monitoring: - Tracked and optimized sales growth, customer satisfaction, and lead acquisition.

WTS is a logistics intermediary. I joined the company to revitalize its marketing activities and build a comprehensive marketing plan. Among all the changes, these are the most significant:*A comprehensive marketing plan that includes: (Inbound marketing, Video marketing, email marketing, social media analytics, landing pages, and ads)*Lead the rollout of a new CRM system (from Salesforce to HubSpot)*Through Google, Facebook, and LinkedIn advertisements, generate leads for each service line*HubSpot Pipeline and process automation for the newly attracted leads resulting from all marketing efforts*Establishment of the company's new branding strategy (logo, brand, portfolio)*Design and launch of the new shipwts.com website*Community administration on Social Media Channels (Instagram, Facebook, Twitter, LinkedIn)*Effective SEO and SME methods to effectively place the brand in Google

*Develop a thorough analysis (financial, administrative and marketing) of small medium enterprises aiming to create strategic plans to improve their revenue*Modernization of the brand image through the creation of a new website and a better social media plan that results in obtaining new leads and conversions*Improvement of company's marketing mix based on doing superior SEO, SEM and social media analytics *Update of the digital marketing plan based on the use of SEO, SEM and the use of landing pages*Create campaign reports using Facebook business, instagram analytics and pixel*Communicate timely and reliably with existing clients via phone and / or email on an ongoing basis to build strong and trusting relationships*Embrace a client-first mentality to foster, maintain, and strengthen long term relationships with existing clients *Communicate clearly with team members and others and embrace a support culture* Coordinate with project stakeholders in order to ensure planning and collaboration across the entire project lifecycle

*Creation of a modernized social media presence ( Facebook Profile, Instagram & Twitter)*Gain more followers, likes, and shares on Facebook and Instagram by creating the right content for the right target group. This was based on a detailed market research and competitors analysis*Improvement of online presence by creating new websites for both organizations*The habit of Social media monitoring was adopted aiming to create good marketing campaigns. The data was obtained from Google Analytics

*Development of a better segmentation of the target group by doing a detailed analysis of the energy sector*Enhancement of sales strategies by undertaking a detailed competitor's analysis*Strengthening of the marketing plan by creating a negotiation handbook for the sales representatives of the company*Recruitment of a project manager after developing an effective selection strategy

*Rise in the store sales after having improved its organization and discount strategies*The marketing strategy of the company was modernized by creating the following site: http://shopnordico.com*Increase customer satisfaction and loyalty by improving the efficiency in the shipping of the products bought in the online shop

*Increase in sales regularly by providing superior customer service*Gain of clients using creative sales strategies*Enhancement of sales team based on coaching sessions*Improvement of sales campaigns based on meticulous research of customer behaviors