Jonathon Higham Email & Phone Number

Twin Falls, Idaho, United States

• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Analyze existing systems and processes to identify opportunities for improvement using RPA, APIs, and lean practices.
• Design, develop, and implement technology solutions to optimize banking operations.
• Ensure the integrity, security, and performance of systems and applications.
• Provide training and support to users on new technologies and processes.
• Document system configurations, processes, and procedures.

Remote, US

• Working with businesses to create web applications that meet the design specifications and functionality required to help propel their businesses forward.
• React applications are built using JavaScript/TypeScript across multiple pages. Custom designs are created in CSS or TailwindCSS to meet the client's specifications.
• Applications are designed to work across multiple devices with adjusting CSS to cater to Web, mobile and tablet formats.

Houston, Texas, United States

• Working with clients to understand their needs and goals to find appropriate solutions resulting in a 34% increase in financial review conversations compared to the same quarter last year
• Troubleshooting mobile and online issues to find out the cause and provide clear and concise guidance to get customer back online

Houston, Texas, United States

• Analyze customer needs and complete transactions efficiently and accurately
• Present relevant mobile options and highlight the ways technology could help customers daily

Gainesville, Florida, United States

• Assumed operational leadership at Wells Fargo's University of Florida branch, including acting as Branch Manager during absences, fostering a high-performing team of 7 employees, and enhancing the university partnership.
• Led risk management and branch operations, resulting in 3 successful branch audits with the lowest number of corrections in our district.
• Produced remarkable customer service success, consistently ranking our branch in the top 20% of the company for six consecutive quarters. Mentored and empowered a diverse team to achieve business goals.

Gainesville, Florida

• Fostering financial success for individuals and small businesses by using tailored questions resulting in over $500,000 of new money for our branch.
• Supported risk and compliance leadership through cross-training initiatives, enhancing branch team effectiveness, reducing the time to process after hours transactions by 30%.

Remote

• Using Node.js, developed a new Express.js app to route files for retention on either a local server or to Amazon Web Services server. Giving greater flexibility to flight schools using our service.
• Integrated the new Express App into the current Front-End keeping the same user-experience but with updated functionality.
• Design, build, and maintain clean code in the MEAN stack (MongoDB, Express.JS, Angular, Node.JS). Ensure the best possible performance, quality, whilst identifying bottlenecks and bugs. Devise solutions to address and.

Edwardsville, Illinois

• After becoming the number 1 ranked Sprint Expert in the market within 3 months, management promoted me to the role of Apple Master to have a broader store impact.
• As Apple Master, led training and development of 18 sales associates, with an emphasis on self-driven learning to stay updated on technology trends.
• Achieved a top-10 sales ranking during the 2018 Holiday Season, noteworthy given our store's smaller size compared to larger metropolitan counterparts.

Brookings, SD

• Devoted 20 hours per week to athletics in addition to maintaining full time student status
• Appointed Team Leader and Student-Athlete Advisory Committee member 2015-2017

All England Lawn Tennis Club- Wimbledon

• Evaluated over 100 matches in real-time and inputted technical statistics, enhancing the experience for the 81 million global viewers with statistics used by broadcasters such as BBC and ESPN.
• Maintained a record of zero errors through precision and teamwork during random audits over a three-year tenure.