Jason White Email & Phone Number

London, United Kingdom

Working to achieve success with clients to deliver essential business services including: - Change management- Project Management- Business Analysis- Team Management- Technical and User Documentation- User Training- ISO Compliance Audits- CRM- ERP- Presales and Marketing- Testing and Test-Cycle Management- ITIL accredited

Reporting to the Operations Director, I led the Customer Care Team of the Enterprise Systems Business Unit for 2 market leading software applications. This role allowed me to augment already strong relationships with more than 25 clients, placing me at the fore-front of the client-supplier relationship.Total project budget in excess of £2.5 million.In this role I built a team that provides a rounded, multi-layered support function that drew upon the best tenets of CRM strategy and account management skills and delivered results within KPI's. I fostered a strong ethos of "Team by Extension" that benefits the client relationship. I also liaised seamlessly with other roles across the business unit. Other skills and role specific experience include: - Developing and implementing team business unit processes- Project management- Tender contribution- User Day Presentations- Retention of Industry accreditation awards- Knowledge base- New Business Opportunities- Staff reviews and managementClients Include:- Civil Aviation Authority- Her Majesty's Planning Inspectorate- Mencap- White Young Green- Ofsted- Essex Cares

Recruited to design and implement a software release methodology for TCO Software, to include version control, release management, change control and testing plans. Following this experience, having broad exposure to the product, I also delivered as an implementation consultant and project manager. Working closely with software developers and client on requirements and process analysis and application design I delivered many challenging projects from client upgrades and new installs, to specialist projects such as a fully automated billing process for one of the countries leading engineering consultancies.

Implementation consultant concerned with project management and software implementation/testing in specialist areas of the market leading system 21 ERP system focussing on the Style vertical.Involved in several major projects around Western Europe and the Nordic countries, including Velmore, Fransa and BrandtexDemonstrating strong adaptability following the acquisition of RunTime, A Danish eCRM and PDM solutions developer specialsing in the apparel industry, I managed the implementation of a creative design and inventory management system for ESPRIT, Germany I also developed an internal database commissioned by the Project Budgetary Control team. A range of professional courses attended including MS Access Advanced, MS Project and Negotiation skills

After a rigourous application process I was selected to attend an intensive multi-disciplinary training programme giving candidates maximum exposure to the breadth of knowledge and skills required for a career in the IT Industry. This programme included:- Pre-sales, Sales Presentations and Demonstrations - Project Management Training (including MS Project)- S21, VB/SQL, database design - Consultancy theory and awareness- Training techniques- Documentation

I was responsible for demonstrating the practical and theoretical components of Inorganic and Physical Chemistry modules to undergraduates. I led on the delivery of the undergraduate Tutorial workshops for the Chemistry department. I also provided guidance and supervision to final year undergraduate research projects. I was very fortunate to lecture on the Pupil Research Initiative, funded by EPSRC, The Royal Society of Chemistry and Islington Council. Leading on a 2 day event at a local high school, this was a great opportunity to introduce and inspire school children to scientific experimentation and academic research.