• Spearhead technology policy and budget, ensuring alignment with institutional goals.• Manage all endpoints in the institution, including 100+ Apple devices & 350 Chrome OS devices.• Manage comprehensive IT infrastructure, including a network rebuild from the ground up.• Administer and design critical systems such as JAMF Pro for Apple devices and Google Workspace for educational applications and endpoint management. Oversaw implementation of JAMF Pro across the institution.• Lead strategic deployment and management of technology across classrooms and facilities. This includes Smart Boards, TVs, and classroom speaker systems for voice amplification.• Manage Student Information System, the main student database for daily functioning and support. Oversaw transition to new SIS as project manager, involving transferring all student data from one system to the next.• Collaborate with educators to integrate technology solutions that enhance teaching and learning experiences, including comprehensive coaching with staff for technology implementation to ensure successful adoption.• Oversee operations including vendor relations, particularly with busing services, ensuring efficient daily student transport for approximately 200 students, also manage the relationships with all technology vendors.• Designed solution and managed vendor relationship for printing services. Oversaw adoption of printing controls across the institution.• Coordinate and schedule routine emergency preparedness drills to ensure school-wide safety protocols are up to date and effectively executed, including fire, evacuation, lockdown, and severe weather drills.

• Supported an Active Directory environment, servicing OS X workstations with integrated network storage.• Managed IT purchasing and budgeting aligned with office needs and organizational goals.• Supported A/V and telephony technology throughout the office.• Collaborated on infrastructure projects with the North American IT team, enhancing company-wide system integrations.• Ensured departmental compliance with federal regulations, specifically with Sarbanes-Oxley.

• Administered over 120 Mac and PC workstations across multiple settings, including 8 recording studios, multiple computer labs, and lecture halls.• Specialized endpoint administration of computer systems for audio recording with integrated hardware and complex software compatibilities.• Worked with other staff on troubleshooting and technical support, significantly reducing downtime and enhancing system performance.• Played a key role in the development of facility planning and academic curriculum, improving operational efficiency and educational offerings.• Managed a helpdesk system to streamline issue resolution and maintain high levels of user satisfaction.