Jānis Staškevičs Email & Phone Number

Riga, Latvia

As a Product Manager I'm enthusiastic about spearheading our comprehensive portfolio of door, window, and furniture hardware, overseeing both wholesale and retail operations. My role is dedicated to curating a seamless experience for our diverse clientele, ensuring that our products meet the highest standards of quality and innovation. From forging strategic partnerships with leading manufacturers to tailoring solutions for individual customers and businesses alike, I am committed to providing a range of hardware that not only meets but exceeds expectations. With a focus on both the wholesale and retail sectors, I navigate the dynamic landscape of hardware solutions, bringing a harmonious blend of functionality and style to every project. My goal is to make Rokturis.lv the go-to destination for top-tier hardware, where wholesale partners and retail customers alike can trust in the excellence of our products and the dedication of our team.

Riga, Latvia

Creating a comprehensive project plan that outlines the objectives, scope, timeline, and resources required for the door access project. Ensuring effective communication and coordination among team members is essential for project success.Developing and managing the project budget. This includes estimating costs, tracking expenses, and making sure the project stays within the allocated budget.Acting as the primary point of contact for stakeholders, such as clients, upper umanagement, or external vendors. Regularly updating stakeholders on the project's progress and addressing any concerns they might have is crucial for maintaining transparency and building trust.Identifying potential risks to the project

Riga, Latvia

Managed and organized various types of data to ensure accuracy, accessibility, and usability.Assisted in the procurement process by collecting and preparing requests and supported tender launches.Have been engaged in regular communication with customers to provide updates, clarify information, and address their needs and concerns.Managed and supported suppliers at all stages of the project, fostered positive and collaborative relationships.Contributed to projects aimed at optimizing and digitizing processes to enhance efficiency and effectiveness.Participated in projects focused on identifying and implementing process improvements. Adapted to organizational changes, ensuring smooth transitions and successful adoption of new processes or technologies.Collaborated with cross-functional teams to execute strategic initiatives and drive organizational growth and success.

Poole, England, United Kingdom

Managed daily activities (workload, quality and training team syncs, ect) of a team of 20+ Quality Associates and SME on multiple shifts.Additionally managed activities of a team of 6 + Project team (work on knowledge base for Social Media supporting our client, our internal customers with their vision, goal and objectives.Collaborated on external and internal audits in support of the Business.Creating and maintaining a plan for compliance audits, and client audits when required.Monitored and controlled projects to ensure all internal project deliverables are available as scheduled.Helped to administer QMS documentation. SharePoint site document management.Ensured team compliance with training requirements and record keeping.Conducted Quality reviews and created recommendations to identify successful and needs improvement elements.Coordinated team work with the training team to make sure all training resources were up to date and could be used to support our clients.Evaluated performance, prepared KPI reports and provided coaching to ensure team performance against service level agreement and team KPIs. Mentored Customer support associates, Quality analysts and new Team leads.Interviewed candidates for different roles.

Branksome, Poole, United Kingdom

Provided coaching as needed to ensure team performance against service level agreement and team KPIs.Developed training approach and training resources to increase technical skills, knowledge, efficiency and value creation to perform jobs on a highest level.Mentored supervisors, who joined the management team to help them understand the role better and shared best practices on using different tools, management style, HR processes, handled difficult associates.Interviewed external and internal candidates for different roles.Monitored team absence, lateness and discipline and applying HR policies.Monitored workflow and operational efficiency in order to implement changes and improvements.Performed WBR,MBR QBR performance reviews and monthly performance meetings.Performed special projects with cross-functional teams.Delivered quality, productivity, and compliance KPI reports.Coached and provided feedback to team members to enhance performance.

Poole, Poole, United Kingdom

Analyzed service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the Call Center.Provided structured and timely recommendations; verbal and/or written feedback to Quality Manager, Call Center leadership, Call Center operations, analysts and the Service Quality teams.Developed and conducted targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.Gathered data and analyzed trends or patterns affecting quality.Collaborated with quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.Maintained daily, weekly and monthly reports.Provided timely feedback to improve performance and make sure motivations are high.Weekly attended Client Calibration Meetings to report performance results and identify areas of improvement..

Bournemouth, United Kingdom

Managed high daily volumes of customer issues whilst maintaining above quality targets.Supported new agents by sharing the knowledge and best practice. Identified customers’ problems and offered solutions whilst exceeding customer satisfaction. Offered ideas to our client for customer and process improvements. Building sustainable client and customer relationships through face to face, live channel and email communication.Good attention to detail, ensuring processes and procedures are followed. Ability to learn extremely fast due to everyday updates and changes of standards, policies and tools. Ability to handle difficult customers, providing appropriate solutions within the time limits.Shared knowledge within my peer group and coached new starters to ensure we reach our business targets and goals.

Northampton, United Kingdom

Executed the specific inspections on parts, equipment and construction/installation activities on site.Issued the relevant Quality Records and, when necessary, wrote and sent to Quality Control Supervisor non-conformances reports.Performed qualifications of painting processes.Checked paint line preparation.Checked and recorded conditions prior to starting of painting operations.Carried out wet and dry film thickness checks.Monitored observations of the correct painting cycles.Verified the correct color and painting.Performed visual inspections.Trained up new quality inspectors.Managed the new staff to achieve targets, ensured progression for their qualification. Monitored and reviewed inspection issues on a regular basis.Ensured that production methods meet relevant standards.Led the team whilst a Team Leader was out of office.

Riga, Latvia

Led a team to complete an assigned project on time, to specifications, and with accuracy and efficiency. Outlined the tasks involved in the project and delegated accordingly. Conducted cost analysis, estimating expected costs for the project. Prepared and implemented a budget based on estimates. Conducted risk assessments; reported identified risks to management; provided recommendations for mitigation of risk (including termination of the project if appropriate). Addressed questions, concerns, and/or complaints throughout the project. Acted as a liaison between company and customers.Communicated and collaborated with sales and marketing teams to provide training and information required to promote and sell new projects, programs, and systems. Ensured compliance with local, industry, contractual, and company regulations, standards, specifications, and best practices. Was able to perform revisions, change orders, attend job site meetings, etc. as requested.

Riga, Latvia

Met or exceeded sales goals. Led first project with 3-rd generation fingerprint locks in Latvia.Updated the official website for english, latvian and russian audience.Negotiated all contracts with prospective clients.Helped determine pricing schedules for quotes, promotions, and negotiations.Prepared weekly and monthly reports.Created sales presentations to a range of prospective clients.Coordinated sales efforts with marketing programs.Promoted company programs.Obtained deposits and balance of payment from clients.Prepared and submitted sales contracts for orders.Visited clients and potential clients to evaluate needs or promote products and services.Maintained client records.Answered client questions about contract terms, products, prices, and availability.

Rezekne, Latvia

Was accountable for everything that happened or otherwise in my unit. Prepared my unit for service, ensuring cadets had a high level of readiness.Supported unit with service focused training. Provided specific guidance for planning, resourcing, and performing the company's functions.Maintained the health, welfare, morale, and discipline of the members of my unit. Enforced established standards, developed and implemented policies and procedures, and resolved issues as they arose.Examined cadets on final exams.Prepared and critically evaluated written assessment reports and presentations. Traveled to workplaces across the country to inspect the quality of new starters service.Prepared satisfactory reports and targets at every point of contact.

Rezekne, Latvia

Conducted classroom and operational training; used lecture, demonstration and performance, guided discussion, case study, and time and circumstance instructional methodology.Designed and developed curriculum, functional structure, and procedures.Determined adequacy of existing courses and programs.Collected and analyzed job performance data and conducted occupational analysis surveysCreated materials to achieve objectives.Maintained education and training data, and provided statistical reports on programs and operations; monitored progress, identified problem areas, determined causes, recommended corrective action, and provided counsel.Organized and controlled facilities, supplies, and equipment to support education and training needs.Participated in utilization and training workshops, training planning teams, and training planning groupsExamined students on final exams.Assessed, recorded and reported on the development, progress and attainment of students.Developed traveling documents inspection training manual.

Bachelor'S Degree, Lawyer

Activities and Societies: Wrestling teamProfessional specialization study courses: Special operations, criminology, professional physical.

First Level Professional Higher Education, Civil Security And Defence. Frontier Guards

Qualification - the junior officer of the state frontier guards Qualification paper "Staff training and refreshment in the Border Guard"

High School, Accounting And Business/Management