Joseph S. Email & Phone Number

Redwood City, Ca, Us

San Francisco Bay Area

Providing dedicated onsite support for a client consisting of 8,000+ local users and 2,000+ remote users. First point of contact for issues ranging from user error to infrastructure breakages. Expert in both Windows and Mac Platforms. Well documented excellence in driving user experiences.

Minnesota, United States

-Onboarded and trained associates -Created procedural guidelines for critical technical processes that aided 150+ associates in merchandising and assigning shelf locations to thousands of unique products-Ordered and maintained an inventory of approximately 3,000 unique fasteners (representing the highest profit category) using a handheld Zebra phone-Pioneered the adoption of voice, text, and utility features of new Zebra phones during a company campaign to refresh store… Show more -Onboarded and trained associates -Created procedural guidelines for critical technical processes that aided 150+ associates in merchandising and assigning shelf locations to thousands of unique products-Ordered and maintained an inventory of approximately 3,000 unique fasteners (representing the highest profit category) using a handheld Zebra phone-Pioneered the adoption of voice, text, and utility features of new Zebra phones during a company campaign to refresh store technology-Executed marketing layout plans (planograms) created by vendors for space optimization and sales metrics-Contributed to a 10-Year OSHA-free record by practicing safe habits, and identifying and correcting potentially dangerous situations involving tools, lift equipment, and general operations Show less

Minnesota, United States

-Maintained and repaired devices used by warehouses and storefronts including routers, label printers, and mini-PCs -Created smart Excel sheets to monitor and analyze patterns of unreliable devices that surpassed service contract limits for several key vendors-Problem-solved recurring format and compatibility issues among lower and higher resolution printers-Navigated the Cisco Meraki interface in a read-only environment to identify and triage devices that were no longer connecting… Show more -Maintained and repaired devices used by warehouses and storefronts including routers, label printers, and mini-PCs -Created smart Excel sheets to monitor and analyze patterns of unreliable devices that surpassed service contract limits for several key vendors-Problem-solved recurring format and compatibility issues among lower and higher resolution printers-Navigated the Cisco Meraki interface in a read-only environment to identify and triage devices that were no longer connecting to the cloud-Utilized a command-line based inventory record to track asset locations, deployment history, and warranty information; wrote visual basic scripts to automate repetitive steps and reduce errors from manual entry Show less

California, United States

-Utilized Zendesk to manage multiple clients (ranging from five to over 250 users)-Responsible for triaging urgent and high-priority client tickets-Collaborated with clients to standardize equipment to specific models and performance levels based on user job requirements-Mitigated risk of downtime and failures by systematically performing routine checks on internet speeds, backup statuses, computer updates, and other equipment needs-Managed organization users with Office 365 and… Show more -Utilized Zendesk to manage multiple clients (ranging from five to over 250 users)-Responsible for triaging urgent and high-priority client tickets-Collaborated with clients to standardize equipment to specific models and performance levels based on user job requirements-Mitigated risk of downtime and failures by systematically performing routine checks on internet speeds, backup statuses, computer updates, and other equipment needs-Managed organization users with Office 365 and Google Workspace administrator consoles-Implemented multi-factor authentication measures through Microsoft’s built in tools for clients who were missing it, thus, mitigating major security gaps and providing an overall frictionless change in logins-Performed IMAC tasks such as computer setups, desk setups, and inventory validation Show less

Minnesota, United States

-Resolved issues related to personal computers, phones, and tablets-Advised clients on best practices and methods for secure web activities -Tailored technology solutions based on present and future needs of customers to minimize future disruptions while also optimizing costs

Associate Of Arts And Sciences - Aas, Network Administration And Technology

General Studies