Joshua Stephenson Email & Phone Number

Shelby Township, Michigan, United States

Oversee all aspects of daily operations, sales, and marketing activities for a retail appliances store, playing a pivotal role in its establishment and ongoing success.Directly responsible for hiring, training, disciplining, and terminating employees to maintain a high-performing team.Manage purchasing, margins, and profit/loss metrics, optimizing financial outcomes through strategic decision-making.Collaborate with financing companies to secure competitive rates and terms for customer financing, enhancing sales opportunities.Ensure the technical and mechanical servicing of appliances meets high standards, contributing to customer satisfaction and retention.Instrumental in scaling sales from approximately $30k monthly at inception to $80-100k monthly, demonstrating strong leadership and business acumen.

Sterling Heights, Michigan, United States

Initiated as US-based customer service and warranty support for two Chinese electronics manufacturers.Expanded into online e-commerce, achieving revenue growth from $51k (2016) to over $6 million annually.Directed daily operations, sales, marketing, and customer service departments.Managed purchasing, profit/loss analysis, and financial strategies for competitive advantage.Negotiated favorable terms and wholesale discounts with suppliers.Led SEO, website maintenance/design, and social media campaigns.Collaborated with YouTube reviewers to enhance brand visibility and reputation.

Waterford, Mi

Surpassed annual sales targets by 30% by effectively leveraging leads and referrals, leading to substantial business growth and client expansion.Maximized customer protection by matching 90% of clients with the ideal Allstate products, leading to increased trust and retention rates.Generated $50,000 in new policy premiums by identifying coverage gaps during needs- based customer policy reviews, leading to increased revenue for the business.Delivered a 95% customer satisfaction rate, resulting in increased client retention and loyalty.

Romeo, Michigan

Achieved 32% growth in gross profits while maintaining a 95% accuracy in sales forecasts, contributing to sustained business growth and financial stability.Implemented performance monitoring system resulting in 20% increase in used-vehicle sales employee productivity, leading to enhanced customer satisfaction and sales performance.Prepared an annual operating forecast for the used-vehicle sales department, resulting in a 25% increase in sales volume and surpassing revenue goals.Improved departmental productivity by 20% through effective scheduling and delegation, resulting in increased sales and revenue.

Psychology

High School Diploma; Degree

Activities and Societies: Marching band, Jazz band, Automotive Performance Club founder