As a Customer Service Representative at Alorica, I provide quality support and solutions to customers across various channels, such as phone, email, chat, and social media. I use my CRM skills to manage customer data, track interactions, and resolve issues efficiently and effectively. I also collaborate with my team and supervisors to ensure customer satisfaction and loyalty.In addition to my customer service role, I also work as a Virtual Assistant for small and medium business owners who need help with their online presence and marketing. I have expertise in WordPress, where I upload articles, create images, and maintain websites. I also create and manage email campaigns using Convertkit and Mailchimp, as well as social media images and accounts using Tailwind and LinkedIn. I enjoy helping my clients achieve their goals and grow their businesses.