Future-proofing Talent by driving career growth, fostering inclusion, and aligning employee aspirations with business goals through transparent, consistent, data-driven strategies.- Talent Process Procedure and Talent Policy Management Lead – Global Talent Process design delivers strategy, outlines Client and Franchise standards and regulatory risk monitoring requirements.- Focus on providing a consistent experience to employees via a globally aligned talent process, that provides flexibility to allow business units to meet their specific needs within the agreed framework.- Embed and champion Citi’s Diversity, Equity and Inclusion strategy by developing equal access and opportunity for personal development and career advancement into Talent processes.- Project management and delivery of annual Talent Process activities. Including Executive Management Team Talent Reviews, Manager/HR engagement, control design, monitoring, and impact analysis.- Workday SME & Talent Planning Workday Enhancement Lead.- Lead global identification of roles that have a regulatory succession requirement.- CAP (Corrective Action Plan), MCA (Managers Control Assessment) and Audit Talent Planning Lead.

Developing, motivating and retaining Talent. Enhancing Manager capability, engagement and effectiveness. Promoting Diversity, Equity and Inclusion. Talent risk and controls governance.- Leading regional management of annual Talent management processes; including HR/Manager engagement, change management and roll-out.- Execution of EMEA CEO Talent Review for Global CEO level review (EMEA Operating Committee & Citi Country Officer succession plans).- Coordination of EMEA Operating Committee Talent calibration meetings and materials.- Identification and monitoring of EMEA regulatory, Legal Entity, and Product/Function/Geography talent management requirements.- Governance and control of highly confidential and sensitive Talent information. EMEA audit requests – leading response, coordination and advisory.- Creation of powerful communications to brand and engage EMEA Talent strategies with senior audiences.- Highly organised and proficient at multi-tasking effectively in a high-volume and complex environment with changing priorities.- Generation and distribution of Talent metrics dashboards to monitor regulatory compliance and benchmark business engagement.- Agile organisation development work, including the implementation of Workday and Talent Transformation strategies (ACT) at Citi.- Project management of role-specific Talent development activities (E.g. Transition Onboarding support, Executive Assessments, Programme nominations, supporting Coach/Coachee/ Manager relationship set-ups).- Identifying and representing EMEA priorities with global and regional teams to help inform, innovate and drive best in class processes, training and communications for Talent, Performance Management, and Coaching across Citi.

Management of various Training and Development initiatives globally.Programme Manager for Belfast ICG Ops and Technology Graduate Academy Programmes- End-to-end oversight of Belfast ICG (Institutional Client’s Group) Operations and Technology Graduate Analyst Programmes- Ownership of Analyst annual Performance Management process- Partnership with Global Leads to maintain consistency of central Programme design- Career coaching and early career mentoring of 120+ Analysts for duration of 24 month Programme- Programme communications - written and leading meetings for Managers and Analysts - Management of Analyst roll-on/ rotation/roll-off and correlated feedback processes, including Rotation Expo EventsGeneration and distribution of Training Metrics and Summary Presentations for ICG O&T Organisation- Monthly summaries for ICG O&T (32k employees) directly to Managing Directors and other relevant Personnel for tracking/benchmarking purposes, against business directives. Coordination and communication of virtual Functional Knowledge Training sessions, including:- Scheduling live virtual training sessions globally for employees- Marketing sessions via global training announcements, Citi intranet and appropriate Networks - Management of external Vendors, including invoicing and budget management- Owning Training Analysis process to determine and enhance curriculum - Technical set-up including generation of classes and retrospective tracking of participation in GLMS, WebEx meetings, conference calls- Strategic and demand-based process improvement projects to implement Operational and Engineering Excellence standards and behaviors

Processing high value Corporate Action events (≤$750m) and managing their associated risk across NAM, EMEA and APAC markets. Duties included:- Management of mergers, stock/cash splits, dividends, liquidations and spinoffs.- Resolution of internal and external discrepancies in a timely and professional fashion with rigid compliance to internal and external audit requirements.- Working in conjunction with trading desks to organise required outturn bookings. Client orientated support to front and middle offices. - Communication and collaboration with internal and external stakeholders. E.g. Tax, Treasury, Compliance, Foreign Exchange, Legal, Technology etc.- Extensive analysis of data and processes to maximise efficiency; including hosting workshops with processors/ management to capture user stories.

- Investigation, resolution and narration of payables and receivables due within a fast-paced environment under pressure of internal deadlines. - Identification and prioritisation of high-risk items. Minimizing losses and errors by ensuring consistent high standards, processes and controls. - Participation in User acceptance testing of new software and upgrades to enhance productivity.- Interacting closely with a large high profile Client base formed of global investment banks and their Counterparties.- Communication with Citi’s trading floor to confirm agreements and resolve Client disputes. Liaising and supporting Tax, Compliance, IT teams as well as the other Operations departments located globally.

Consultancy research involving PwC’s national and international clients. - Creation of reports and presentations using PowerPoint, Access, Excel and Word.- Quality assurance - systematic comparison and measurement, monitoring of processes and associated feedback loop that deliberated error prevention. - Data coding - translating raw data into meaningful categories and coding qualitative data for the purpose of meaningful data analysis.- Benefited from working and interacting within a successful team of consultants on a series of prestigious PwC projects.

Vendor Management - Worldwide Product Translation Group's Business Management Team- Directly supported Oracle’s vendors and employees.- Project tracking and reporting tasks. Including quarterly Vendor Pricing Metrics Dashboard.- Resolution of internal and external enquiries, coordinated announcements to translation partners.- Responsibility for maintenance of best practice process documentation, supplier contracts, ISDAs, and licenses. - Software development project responsibilities including writing of Business Requirement and Training Documentation. - Preparatory research tasks, including hosting workshops and gathering primary and secondary data to identify where efficiencies could be realised.