John-Scott Theron Email & Phone Number

Weybridge, England, United Kingdom

• Supporting Enterprise Crestron installations featuring Microsoft Teams Room and Zoom Room conferencing systems (UC).• Commissioning & Supporting Crestron Intelligent Video systems / 1Beyond systems.

Weybridge, England, United Kingdom

Requirements:• Supporting B2B/B2C Residential and Commercial Crestron installations.• Resolve customer issues through telephone, email, chat and site visits.• Maintain excellent technical knowledge across product range.• Drive ownership of technical cases via case management system.• Motivate and inspire, identifying skill gaps and opportunities to upskill.• Manage day to day resource scheduling across EMEA.• Occasional International Travel.Achievements:• CompTIA Network+ certification.• One of three team lead’s responsible for EMEA region, with team members in UK, France, Belgium, Spain and Dubai.• Selected to man the Crestron Booth at the “Integrated Systems Europe” event in 2018/2022 (yearly automation industry event).• Led a successful hiring campaign for a new engineer in September 2019.Skills Gained:• Cisco/Extreme Networks – routing and switching via CLI.• Windows/Linux – DNS, DHCP, NTP, HTTP, SFTP.• Network security - 802.1X and remote access via SSH and VPN tunnels.• PKI - Issuing certificates (Windows Server and Linux (OpenSSL)).• Scripting/automation - Windows (CMD, Powershell) / Linux (BASH).

Cobham, Surrey, United Kingdom

Requirements:• Supporting B2B/B2C Residential and Commercial Crestron installations.• Resolve customer issues through telephone, email, chat and site visits.• Support both new systems and legacy products and installations.Achievements:• Promoted to lead the UK team within the first three years of service.• Developed strong rapport and reputation for excellence with customer base consisting of high profile Enterprise clients and high net worth individuals (HNWI).Skills Gained:• Configuring and supporting Crestron Automation systems consisting of Audio Visual, Security, Lighting, HVAC and Building Management Systems (BMS) equipment and apps (iOS/Android).• Programming Crestron Automation Systems using Crestron proprietary toolset (SIMPL, SIMPL+, SIMPL#).• Monitoring/management of Crestron Systems through Cloud Solutions.• Root cause analysis of network issues utilising industry standard tools (Wireshark, TCPDump, NMAP).• Network health - SNMP/Syslog (Zabbix, Nagios, PRTG).

Addlestone

Requirements:• Customer-facing position — strong emphasis on interaction.• Responsible for training, coaching and development of Tech Advisors.• Monitoring team achievements via Key Performance Indicators.• Performing weekly reviews to improve delivery of ongoing service.• Planning daily and weekly activities such as rotas and holidays.• Collaborate with Senior Management to generate increased revenue.Achievements:• Promoted to lead a team responsible for ensuring client satisfaction and cultivating a learning environment for four new advisors.• Implemented training and procedures which resulted in the team achieving an upper quartile ranking for four consecutive periods in the store league table.Skills Gained:• Self-motivation and organisation, motivation and organisation of others, coaching and sharing of knowledge amongst colleagues.• Task prioritisation, KPI report analysis and forward planning.• Rapport building, understanding needs, empathy, ability to influence.

Addlestone

Requirements:• Extensive product knowledge on PC, Mobile/Tablet and AV range.• Ability to explain said knowledge in a customer friendly manner.• Diagnosing, testing and fixing Windows/Office based products.• Setting up computers, printers and routers at customer premises.• Performing maintenance on PC's; spyware removal, optimisation etc.• Regular training provided by the employer on a monthly basis.Achievements:• Awarded “Service Superstar” for outstanding client feedback.• Reputation for excellent service and being generally knowledgeable.Skills Gained:• Ability to continually update and maintain knowledge on an ever changing subject.• PC fault diagnosis, repair or restore using Live OS Boot Discs/USB.• Windows User Password Recovery / Reset.

Reigate

Requirements:• Being briefed by business and technical teams concerning products, services and strategy.• Generation of new content for the company website and the necessary supporting HTML and CSS based on briefings.• Utilisation of graphics, diagrams and video content where appropriate.• Creation of client training and marketing materials.Achievements:• Worked to a tight deadline to create presentation documents and supporting video material ready for a crucial meeting with a prospective client to aid in securing an ongoing support contact.Skills Gained:• Liaising with all levels of management, influencing decision makers, understanding of a unique business and bespoke products. • HTML, CSS, Adobe Photoshop, Apple Final Cut Pro, basic PHP & MySQL. • Domain registration/renewals, FTP Clients, remote web server config.