Jessica Tintinger Email & Phone Number

Dubai, United Arab Emirates

Since 2014, Soothsayer has helped many of the most notable organizations in the world leverage self-learning and adaptive technology to drive scientifically supported insights to make powerful predictions resulting in more optimal outcomes.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Cape Town Area, South Africa

Key Purpose: To proactively manage the relationships with Franchise Directors and Business Executives, by supporting and servicing them in order to promote new and maintain existing relationships within the Invest business unit.Roles and Responsibilities:• Effectively manage the relationship with Franchise Directors and Business Executives to ensure outstanding service.• Ensure that all service requests are handled within the agreed upon Service Level Agreements and that appropriate service recovery is done where there are failures• Act as the primary management interface with Franchise Directors and Business Executives for all Discovery Invest service requests• Actively manage trends such as incorrect submissions, escalation trends, rejection rates and report on these on a monthly basis• Manage special requests from Franchise Directors and Business Executives• Coordinate training sessions for new advisors, Business Consultants and Associate Business Consultants to educate and empower them on Discovery Invest’s business practices• Educate and train Franchise Directors and Business Executives and Office Managers on self-service functionalities on the web, products, transactional and communication channels.• Understand and articulate Discovery’s Invests service as compared to competitors• Produce franchises with monthly reports on their assets under management; successful new business figures and withdrawals leaving their platform• Achieve our Service Perception Scores goal of ratings above 9• Keep franchises up to date on any changes that happen within Invest either via email or face to face presentations

Johannesburg Area, South Africa

Key Purpose: Facilitate all training for new and existing staff on all of Discovery Invest’s systems. This included monthly induction training as well as new projects and enhancements. Roles and Responsibilities:• Involvement on new systems projects. This included:- Going through a new project’s specifications and spending time with the business analysts and the relevant stakeholders- Working closely with the testing team and doing high level testing- Design and developing of training material for these projects in accordance to a departmental standard- Planning and executing training for relevant staff- Change management when introducing a new system• Systems induction training for new staff• Administration of training schedules and capturing of results from assessments• Conducting assessments for systems training conducted by means of observation and work samples• Remedial coaching should a staff member not achieve a Competent rating on the system assessments• Regular feedback to management and learners with regards to their results and progress• The design and development of the training material for the processes on all of Discovery Invest’s systems• I trained a theoretical course designed by our team on the “Basics of Investments” • Needs analysis and developing of a curriculum for the Investment staff to undergo

Johannesburg Area, South Africa

Key Purpose:An administrative job whereby I corresponded directly with the Discovery franchises and brokers. This was my first corporate job where I got an understanding of the investment industry. Roles and Responsibilities:• The team was responsible for distributing clients’ policy contracts upon activation of the New Business application form.

Johannesburg Area, South Africa

Facilitate all training for new and existing staff on all of Discovery Invest’s systems. This included monthly induction training as well as Launch Training for new projects and enhancements.For new projects and enhancements, I was included in all meetings over the course of the software development process and did high level testing.Monthly systems induction training Conducting assessments Remedial coaching and needs analysis and developing of a curriculum for the Investment staff to undergo

Johannesburg Area, South Africa

Final quality assurance of client contracts in the New Business processDistribution of policy contractsQueries on distributed policy contracts

Honours In Psychology

Certificate, Training And Coaching

This certificate comprises of facilitating learning using a variety of given methodologies (10 credits) as well as performing one-on-one.

Bachelor’S Degree, Psychology And Anthropology Majors

High School