Jason Stonehawk Email and Phone Number

• Oversee day to day operations, process management, and regulatory compliance. • Negotiate competitive domestic and overseas (inbound and outbound) freight rates from cargo carriers. • Provide project bid responses to rate quote requests based on type of shipment (FCL, LCL, LTL, FTL). • Institute new and/or improve established work processes systems and standard operating procedures (SOP) to maximize productivity and promote collaboration. • Audit and centralize all company documentation, operational forms, and records. • Develop and administer cost control measures that promoted accuracy of billing and invoicing records, and ensured timely payments to vendors and customers. • Conduct P&L analysis and audit on a scheduled basis.• Perform audit of NVOCC commercial insurance policies and expenses to reduce spending and optimize company protection.

• Perform complete or component analysis to support active and developing projects.• Work with product design team to understand product feasibility and limitations. • Work with product design team to analyze and clarify product requirements. • Conduct research for project and prospectus development • Identify product marketing ideas and opportunities based on industry trends, current market environment and competitive trends. • Assist in the deployment of new products. • Creating, managing and disbursing reports related to the project

• Oversaw the operational queue used by different departments in scheduling workflow, creating advertisement design, as well as monitoring account and online ad trafficking• Supervised detailed timeline of setup processes to identify service level agreement (SLA) metrics• Streamlined databases to ensure accuracy of website performance metrics • Led the tracking and examining of performance data metrics• Analyzed, reviewed, and prepared daily, weekly, and monthly reports for billing reconciliation• Developed data summary reports to manage inter-department applications and review • Authored and updated detailed instructional job aid documentation for Product Support Specialist training • Applied efficiency in fulfilling key tasks including resolving billing issues and discrepancies; processing orders from the dealer advertising department; managing and monitoring customer accounts for product subscriptions

Managed company accounts; as well as handled ordering process for dealer advertising products• Enhanced the internal order ticket format and examined existing accounts to guarantee the accuracy of data• Effectively advanced the setup of dealer accounts; as well as developed new customer accounts in multiple Customer Relationship Management (CRM) systems to promote quality services• Applied efficiency in fulfilling key tasks including resolving billing issues and discrepancies; processing orders from the dealer advertising department; managing and monitoring customer accounts for product subscriptions• Assisted the Technical Support Team in providing product installation and operational support; and prioritizing daily and weekly account tickets for all services• Consistently produced sales/inventory reports for the team and management review • Developed and updated order forms for specialized products for in-house, electronic media, and customer use• Worked in a team-based, call-center company, responsible for resolving escalated customer issues

“The Rad Zone- Radioactive Rock & Radical Pop Culture” Independent Contractor • Employed dynamic skills in broadcasting for independent radio show for an Internet radio station.• Weekly broadcast of independent radio show aired on Internet radio station.• On-air announcing and character performance• Broadcast production and programming• Media and publicity, including press, interviews, and research • Sponsorship marketing for on-air advertising and commercial promotions

Achievement:• Ranked fourth overall company-wide Subrogation Specialists in California for claims recovery of $3.2 million in 2003 calendar year.• Took charge of administering claims on a daily, weekly, and monthly basis; as well as guaranteed the timely and efficient processing of policyholder claims recovery• Worked in a call-center department, responsible for resolving escalated customer issues• Actively provided response and support to critical policyholder issues escalated from multiple claims departments

• Took charge of administering claims on a daily, weekly, and monthly basis; as well as guaranteed the timely and efficient processing of policyholder claims recovery• Worked in a call-center environment, responsible for resolving escalated customer issues• Actively provided response and support to critical policyholder issues escalated from multiple claims departments• Processed high volume of claims for initial recovery in fast paced team atmosphere.• Converted files from Claims to Subrogation department format for billing recovery. • Maintained a high level of file detail accuracy for follow-up and scheduled deadlines.

• Organized delivery and retrieval of claim files before daily deadline schedule. • Converted processed files into proper format for physical storage. • Participated as team player by pro-actively accepting extra assignments.

Achievements:• Obtained several accolades including Disc Jockey of the Year in 1998; 3rd Place Disc Jockey of the Year in 1999 and 2000; award for speaking skills, personality, and music selection from 1998 to 2000; and Top Disc Jockey for Youth Events in 1995, increased booking of youth events as a result of referrals based on outstanding performance.• Customized music for weekly events (recording, sorting, and purchasing).• Performed client consultations regarding disc jockey and music selection.• Maintained music database, inventory, and library in house and field collections.• Maintained equipment and transportation, location set-up and breakdown.• Operation of sound and lighting systems, emcee and announcements, event coordinating.