Over 20+ years of career based on design and delivery of innovative IT Solutions that enable achievement of ambitious business goals. I lead by building world-class, effective, efficient, and engaged teams that love to solve challenging problems and make an impact. Key elements of my leadership approach are bringing together the best talent, instilling a sense of purpose and direction, empowering the teams, being transparent and inclusive, and holding myself and others accountable.Vision and business acumen allow for the consistent development of robust business strategies supported by cost-effective, best-in-class, technology infrastructure, and applications with a broad experience in Cloud architecture and traditional IT, network, telecommunications infrastructure design, project life cycle, vendor, and operational management. My mission is to provide excellent client service and support by creating and maintaining standard guidelines, business requirements, and process documentation for the Service Management Team. I also execute the overall client support strategy and drive team and individual performance through metrics, reporting, and client feedback. I have successfully handled escalated items, resolved client problems, and acted as the support lead for all client decommissions onboarding, and implementations. Areas of Expertise:-IT Strategy-IT Service Management-IT Infrastructure Design/Implementation-Account Management-Issue Resolution/Troubleshooting-Multi-Site Management-24/7 Helpdesk & Support Desk-Client Relationship Management-Process Management-Budgeting-Cloud Solutions-Performance Improvement-Security & Compliance