Jenna Stover Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Remote

Impacted by CarepathRx layoffs.

Chicago, Illinois, United States

• Managed admissions department employees and office functions.•Kept records of expenses and monitored budget while recommending opportunities for cost savings.•Maintained up-to-date information in electronic medical records software - CRM tool, PointClickCare.•Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.•Welcomed, greeted and arranged tours, answering all questions for prospective residents and their family members for sub-acute rehab care.•Oversaw the admissions process, ensuring completion of the corporate admission packet, working cooperatively with Hospital Liaison, Nursing Department and all other staff.

• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.• Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.• Interacted with insurance providers to obtain necessary documents to complete registration.• Answered phone calls and provided new clients with required paperwork to initiate service.• Collected, verified, recorded and processed client demographics, insurance payments and referral information.• Tracked and managed all referrals in the CRM - Salesforce.

Palos Heights

• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.• Contacted hospitals to confirm patient’s medical histories and prevent inaccurate diagnoses and treatments.• Managed financial documentations such as expense reports and invoices.• Completed administrative patient intakes with case histories, insurance information and mandated forms.• Greeted visitors and initiated triage processes for clients to streamline patient flow.• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.