Jeodessy Stowes Email & Phone Number

• Review notes, approvals, documentation on commercial loans booked to AFS/LIII, ACLS and Total Systems II (TSYS) for system validation to mitigate customer, compliance, and/or vendor tracking• Complete a detailed document review of loan package via iWAVE Workflow• Ensure loan documentation is complete and accurate according to State and Federal regulations andRegions’ Commercial Loan Policy, Commercial Loan Documentation and other applicableprocesses/procedures• Ensure all missing or incorrect documentation is notated as a Documentation Deficiency within iWave whichgenerates to iVIEW for exception tracking• Provide clear and concise written communication on missing or incorrect document exceptions• Process daily reports, as needed

•Manages loan portfolio of syndicated/participated bank facilities•Interacts daily with Money Transfer by initiating and receiving wires•Maintains daily reporting regarding past due issues as well as loans that appear to be overpaid•Communicates with internal/external agents regarding issues around these specialized facilities•Manages the ongoing balances between loan system and agent bank•Researches and resolves loan related issues which may include missing payments, margin changes and/or unprocessed draw requests or conversions•Researches disputed accounts history request and general loan related questions•Recommends latest methods to improve departmental procedures

As a Loss Mitigation Specialist, I’m responsible for uploading/completing accurate documents to be reviewed by processors. The accuracy of uploading documents is crucial in the determination of whether a customer can be approved for financial assistance. Also, I handle extension requests. These are reviewed and based on the qualifications and requirements. I determine whether an extension is needed. •Process completed re-ages•Monitor, process, approve, and decline extension request•Assign accounts generated from referrals to the Processor•Audit Missing Information and 5 day letter reports•Upload incoming documents to IVIEW and complete the document CDS to track 1st documents received•Receive proceeds checks from Short Sale Closings, prepare, and monitor payment for posting, release lien, etc.•Identify issues related to documentation, policy or regulatory exceptions•Process credit report corrections and keep file of corrections monthly•Monitor and track Partial Write-down accounts•Carries out specialized research to resolve problems•Prepare and mail Hardship, Short Sale, Deed-in-Lieu Packets as requested•Monitor and track 1st Payment Defaults•Complete Offset exclusions•Update system of record of proceeds received, deficiency balance payment plan or settlement•Research payment issues as needed •Collect and send outgoing mail•Perform reviews on internal controls to ensure that deadlines are met per procedures

•As a Support Specialist, I am responsible for a variety of duties in the office listed below. One of many includes; writing letters, responding to emails, answering calls and filing disputes. I mentor within the department, I take escalated calls, research, resolve and respond to representatives throughout the Contact Center.•I monitor, assist and train my coworkers/ new hires with any questions or concerns when management is out of the office. Inform new hires on policies and procedures throughout the bank. •Accurately enter account balances for Housing Requests, Verification of Deposit/Loan/ Mortgage requests and Credit References. •Audit requests for Quality Controls and Verification of Deposits•Changing account types for customers•Opening, sorting and delivering mail to departments.•Responsible for Processing check card releases and Releasing transactions that are unauthorized or debited more than once.•Placing passwords on customers’ accounts•Process and submit disputed requests to Regions Customer Protection CenterRewards: Certificate: E.L.I.T.E Awards; Do What Is Right, 2016

Alabama

•Post customers' checks and ensure timely credit transfer. •Review collection queue to perform collection activities accordingly. •Adhere to customer policies and procedures. •Close a specific number of collection accounts each month to meet assigned target. •Contact debtors and implement repayment schedules and terms. •Assist the company to take legal action against debtors by providing necessary information. •Maintain security and confidentiality of company and customer information. Follow legal requirements during debt collections to avoid legal issues.

•Customer service representatives are responsible for handling guest complaints and compliments.•Returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer. •Activating gift cards, phone cards and handle requests for money orders.•Scanning items and ensure pricing is correct, greet customers, take customers' orders, •Stock selves properly, Take coupons and scan correctly. Dispense correct change and take money in the form of cash, credit card, or check.

Master Of Science - Ms, Human Resources Management/Personnel Administration, General

Bachelor Of Science (Bs) Human Enviromental Science, Human Development And Family Studies, General

Diploma, General Studies