Jerad Strawmyer Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Software configuration, installation, and support of unique application configurations through the development and creation of MSI and EXE based software packages using Flexera AdminStudio (Installshield), SCCM 2012.
• Provided third level support (define/analyze/respond) to all escalated desktop issues from the Help Desk, Desktop Support and remote office support teams.
• Escalation of issues (non desktop related) to other Tier III support teams and/or technology engineering and operations management.
• Worked with vendors for system and application support ensuring completion according to specifications.
• Researched solutions, developed action plans, created timelines and implemented deployment solutions for large, complex projects.
• Adhered to existing ITIL processes as documented by firm and participated in the development of new processes, adhering to best practices or ITIL methodology.

Indianapolis, Indiana Area (Working Inside Ascension Health / St Vincent Health)

• Repackaged and developed Windows (64 & 32 bit) software applications for the largest not-for-profit healthcare system in the U.S. (Ascension Health) comprising 30+ healthcare systems.
• Provided third level support on software installations, updates and patches for Microsoft Windows workstations and Servers.
• Assisted with deployment of packaged installations via SCCM, MDT and Marimba.
• Prepared testing environments within VMWare and Hyper-V for testing of software installations by subject matter experts.

Westfield, IN

• Installed, configured and administered client’s Windows Server and Windows workstation installations and managed system updates, file and print services, security and backup software.
• Developed client workstation images and software installations which allowed smaller not-for-profit organizations to be self-sufficient when onboarding new employees for system setup and installation of required.
• Provided networking support for connecting satellite offices of a not-for-profit organization (Reach for Youth) in five remote locations in central Indiana.

Fishers, IN

• Senior Analyst responsible for migration of 10,000+ client Windows based workstations and Servers from a Novell-based (NetWare, GroupWise, Zenworks) to a Microsoft-based (Windows Server, Exchange, SMS/SCCM) network.
• Acted as on-site project manager during middle-tier remote and sales office migrations.
• Developed and distributed software packaged installations to all North American sites affecting 8000+ workstations.
• Acted as Subject Matter Expert and provided third level support for server and workstation inventories gathered via GroupWise, later SMS/SCCM and provided ongoing reporting on installed base of primary software.
• Streamlined 20+ Microsoft Windows client workstation images into a single, scalable image that could be utilized at all U.S. based locations.

Indianapolis, Indiana

• Installed and configured client’s Microsoft Windows Servers, Microsoft SQL Servers, Exchange Servers, Citrix Servers and medical dictation servers for I.U. Health Morgan Hospital (Martinsville, IN).
• Provided on-site third level support for I.U. Health Morgan Hospital for 6 months following server installations and provided training to on-site staff for day-to-day server administration and workstation support.
• Installed and configured Microsoft Windows Servers, network storage and client Windows workstations for the Indiana Health Alliance (Indianapolis, IN).
• Provided technical training for Colliers, Turley, Martin, Tucker (Indianapolis, IN) staff on the use of Exchange based email infrastructure and provided end-user training for Microsoft Outlook and Office productivity.

Indianapolis, Indiana

• Administered Windows Server and Sun Solaris servers for an e-commerce consulting firm.
• Administered Sun Solaris Workstation robot backup systems.
• Provided client support in interaction with our LDAP (x400/x500) directory services which allowed client server platforms and client user accounts access to our developed solutions.

Indianapolis, Indiana

• Administered in-house Microsoft Windows Servers and client facing Sun Solaris servers for an Indianapolis based e-commerce consulting firm.
• Administered Sun Solaris Workstation based robot backup system containing in-house and client-side data and applications.
• Supported client facing directory services architecture utilizing LDAP which allowed client server and user account authentication to web-based services.

Indianapolis, Indiana

• Coordinated third-party vendor’s site visits for installations of software and hardware utilized inside of St Vincent Health’s patient care facilities.
• Performed installations of third-party vendor and internally developed software and hardware when vendors were not on-site to St Vincent Health.
• Assisted with day-to-day server and network account support and maintenance at off-site business office location where I was located.

Indianapolis, Indiana

• Performed day-to-day Novell Server support for third-party vendor install software and services, file and print, user account maintenance and backup services.
• Created database reports in Progress (competitor to Oracle) for in-house developed banking software.
• Assisted with scheduling, running reports, user maintenance and nightly maintenance and client support job on UNIX based mid-range systems.