John Strifas Email & Phone Number

New York, Ny, Us

* Led product development efforts at Mission Cloud that resulted in increased customer satisfaction and substantial user growth, achieving a 342% increase in weekly active user engagement year- over-year. * Implemented the Cloud Health Score feature in Mission Cloud’s first-ever SaaS product, deploying automation and optimization functionality that enabled cost-saving measures, leading to an average 15% reduction in AWS expenditures for customers.* Established the onboarding process to help prepare customer’s new AWS accounts for hassle-free utility.* Facilitate collaboration among frontend and backend engineers, as well as designers in developing features that will boost customer engagement and satisfaction; and with go-to-marketing in providing global members with comprehensive training on all company products.* Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable product roadmap.* Identified the key areas that have the greatest impact on operational efficiencies and made improvements to streamline the workflow for frontline workers.* Established the go-to-market strategy through a tiered rollout that allowed customer learning and discovery, as well as product and development iterationKey Highlights:➢ Successfully spearheaded the completion of Mission Control, ensuring its readiness for general availability and driving new sales among AWS customers.➢ Received the Mission Leadership Badge in May 2023 for delivering excellent mentorship, customer advocacy, emerging technology understanding, and diversity, equity, and inclusion.➢ Achieved a 5-star customer satisfaction rating for the managed platform.

Greater New York City Area

* Collaborated with cross-functional departments in the guest management space for the hospitality industry in overseeing an email marketing platform for hotels as well as guest management workflows* Administered the backlog of customer enhancement requests and defects; coordinated with offshore development teams in accomplishing product backlogs* Partnered with go-to-marketing in facilitating in-depth training of all products for the global team members* Formulated a plan for the UI/UX project to boost customer experience of logging into the platform, while preparing effective reporting tools for customer to drive business successKey Highlights:➢ Developed and managed new guest portal for hotels and customers, such as IHG Resorts, to be integrated into hotel booking engines that enabled guests to view their profile, set preferences, and avail any special promotions➢ Led efforts in re-launching the guest messenger product that can be either automated or manually used by the hotels to interact with guests during check-in/-out transactions, thus providing contact-free guest experience

Greater New York City Area

* Oversaw the complete development of a Corporate Intranet Portal that improved dealership onboarding, hosted internal documentation, and seamlessly interacted with Dealer Management Systems (DMS) as well as third-party data vendors handling ETL processes.* Generated a 17% improvement in product delivery timelines through collaborations with cross-functional teams focused on strategically defining product roadmaps and prioritize features.* Enhanced product performance and usability by working with the Data Science department to implement rules and data models for managing sales, services, and inventory data.* Enabled the measurement of operational and technical improvements, achieved by implementing key performance indicators (KPIs) that facilitated data-driven decision-making.* Conceptualized subsidized monthly subscription and marketing prices with the Finance Department as well as with original equipment manufacturer (OEM) partnersKey Highlights:➢ Streamlined process in coordination with dealer’s Dealer Management System (DMS) and third-party data vendors to extract, transform, and load dealer’s sales, services, and inventory data➢ Enhanced customer-facing product by utilizing third-party APIs from existing and new partners➢ Optimized software development procedures that decreased time spent on quality assurance and product issues

* Managed product changes to improve online user experiences, designing a customer portal that enabled monthly bill payment, usage view, and data throughput.* Analyzed market trends and customer feedback by extrapolating data and presenting new insights to management and stakeholders.* Created competitive analyses, captured marketing trends, and continuously improved the price book for VoIP and Managed Services products, collaborating with multiple teams to improve the performance of the product management organization.* Generated data-driven reports that provided actionable insights for decision-making, using strong skills in data analytics and visualization.Key Highlights:➢ Partnered with the vice president of business development in facilitating the deployment of 100GB wavelength services throughout the network that produced $2M in the first 12 months➢ Led the successful launch of new video Voice over Internet Protocol (VoIP) business phones which increased sales

Greater New York City Area

* Coordinated projects for digital media services and mobile payments in the transportation industry, specifically in taxi cabs and at gas stations* Maintained involvement in the full life cycle development of driver and passenger information systems in taxi cabs, as well as point of sale terminalsKey Highlights:➢ Succeeded in integrating OBDII solution into dash cam products, and managed software development life cycle throughout all phases of the product ➢ Created and oversaw the product roadmap for both driver and passenger facing products, and built a consistent release cycle that improved the deployment processes across multiple engineering teams➢ Worked with global team members that drove the successful launch of new markets products across Canada, Latin America, and Turkey➢ Developed the requirements of products with integrated services, which satisfactorily delivered customers’ needs and preferences

Hauppauge, Ny

Lake Success, New York