Jessica Suamsoong Email & Phone Number

Sacramento, Ca, Us

Chicago, Illinois, Us

I drive project success from start to finish, ensuring seamless delivery aligned with client goals and strategic vision. As the primary client contact, I manage timelines, resources, and project scope, building strong relationships and fostering clear, proactive communication. I lead cross-functional teams with a results-driven focus, uniting detail-oriented project management with a collaborative, forward-thinking approach to achieve high-quality outcomes.

Roseville, California, Us

Throughout my career at ClearCaptions, I’ve advanced from Business Analyst to Business Architect and now to Strategic Program Manager, leading key initiatives and technology implementations that drive business growth. I focus on managing the customer lifecycle and Salesforce product management, ensuring our systems and processes align with enterprise goals and enhance customer engagement.As a business architect, I’ve played a pivotal role in bridging business operations with technology solutions, designing frameworks that support long-term strategy and operational efficiency. In addition, I’ve provided strategic leadership by spearheading cross-functional initiatives, ensuring seamless alignment across teams and senior leadership.With expertise in project management, I’ve developed comprehensive plans, monitored progress, and delivered projects within scope and budget. As a business analyst, I’ve partnered with stakeholders to implement solutions focused on Salesforce optimization and improving the customer journey. My commitment to process improvement drives operational efficiency through data-driven decisions and workflow streamlining.Additionally, I’m passionate about mentorship and talent development, fostering a culture of continuous growth and innovation. My leadership in customer lifecycle management and Salesforce product oversight ensures that our technology meets both business objectives and customer needs.

Perform comprehensive assessments of current operations, processes, and workflows using data analysis. Develop and execute strategic plans to optimize business operations, focusing on cost reduction, revenue enhancement, and process optimization. Implement process improvements to streamline operations, increase productivity, and enhance quality. Assess organizational structure and recommend changes to improve efficiency, including team restructuring and role clarification. Support organizational change initiatives through training, coaching, and communication. Evaluate and integrate technology solutions aligned with organizational needs to improve operational efficiency.

San Francisco, California, Us

Roseville, California, Us

Roseville, California, Us

Linthicum Heights, Maryland, Us

I optimized Salesforce Service Cloud to improve team productivity by 40%, designing and implementing workflow rules, validation rules, and email notifications. I developed and managed reports and dashboards, while overseeing user roles, security settings, and workflow rules to ensure system integrity. By collaborating with leadership to identify process improvements, I boosted operational efficiency by 30% and reduced delays by 15%. Additionally, I provided training and change management support, ensuring smooth adoption and effective use of Salesforce across the business.

Sacramento, California, Us

I led the Salesforce Sales Cloud implementation, reducing B2B sales cycle time by 30% and integrating Pardot to improve lead management and increase conversions by 25%. By revamping automation processes, I boosted efficiency by 40% for Sales and Marketing teams. I also enhanced collaboration on VIP projects, cutting turnaround time by 30% and increasing productivity by 25%. Unifying Business Development, IT, and consultants improved project efficiency by 25%, while innovating the product development process reduced time-to-market by 25% and significantly boosted team productivity.

Scottsdale, Arizona, Us

Fort Worth, Texas, Us

I overhauled key policies and procedures, driving a 20% increase in operational efficiency and improving compliance by over 30%. Leading the creation of user stories and test plans, I reduced post-deployment issues by 30%, enhancing software reliability. Through cross-functional sessions, I boosted project alignment and stakeholder satisfaction by 25%. I also developed compliance SOPs, improved risk management by 20% with new software implementation (RSA Archer), and led strategic initiatives that cut compliance violations by 40%. Additionally, I partnered with Finance and product teams to reduce operational costs by 15%, and my analytical reports significantly influenced strategic decision-making.

Addison, Tx, Us

Addison, Tx, Us

Addison, Tx, Us

Addison, Tx, Us

Addison, Tx, Us

Zwevegem, West-Vlaanderen, Be