Jayson Subaskaran Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Deliver in-person/virtual education programs (pension information sessions, member/employer webinars, etc.) to Plan members, employer administrators, associations, and unions across Ontario
• Establish strong working relationships and rapport with assigned stakeholder groups
• Work towards improving employer plan knowledge and compliance with legal requirements
• Design, develop, and implement member and employer training programs to build long-lasting, trusting business relationships

Toronto, Ontario, Canada

• Acted as the first point of contact in answering member inquiries and providing detailed information on multiple topics surrounding the OMERS defined benefit pension plan to numerous members per day
• Focused on client needs to enhance overall experience with first-time resolution
• Continually developed a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications
• Performed initial investigation on complex client issues, taking appropriate action and de-escalating/resolving the issue where possible, resulting in higher client satisfaction and team efficiency
• Developed and maintained an effective working relationship internally with all departments related to client processes, and externally with members, employers, and third-party representatives

Hamilton, ON

• Responsible for providing front-line service and support to students in areas of transition, in navigating the academic and other support systems within the program, Faculty, and University for the purpose of achieving.
• Co-developed programming to enhance students’ own capacities for resilience, peer support, and self-advocacy
• Supported faculty and program staff in providing assistance and information to students regarding undergraduate programs, and general academic and registration procedures and policies

Hamilton, Ontario

• Fall 2018: BIOLOGY 1A03: Cellular and Molecular Biology, LIFE SCI 2L03: Living Systems LaboratoryWinter 2019: BIOLOGY 1A03: Cellular and Molecular Biology, LIFE SCI 2G03: Genes, Genomes and Society
• Oversaw and supervised students during laboratories, invigilated midterms/tests, and facilitated in-lab discussions
• Introduced students to a variety of techniques used by researchers to probe fundamental questions in the Life Sciences
• Responsible for grading weekly quizzes, assignments, and lab reports
• Available for student consultation (via emails and weekly office hours)

Hamilton, Ontario

• Worked in conjunction with McMaster University's Paul R. MacPherson Institute for Leadership, Innovation and Excellence in Teaching and the School of Interdisciplinary Science
• Collaborated with Dr. Veronica G. Rodriguez Moncalvo on using video analysis as a formative qualitative reflection tool in a third year undergraduate lab mentorship course (LIFE SCI 3YY3)
• Coordinated individual reflection sessions with 25+ students to identify strengths and areas of improvement in classroom mentorship with respect to personal "SMART" goals

Hamilton, Ontario

• Worked in conjunction with McMaster University's Paul R. MacPherson Institute for Leadership, Innovation and Excellence in Teaching
• Consolidated mentorship training/practices in the Honours Life Sciences program
• Conducted a general survey to assess Life Science students’ perceived value of mentorship
• Began preliminary course design for a fourth year capstone leadership course with the School of Interdisciplinary Science (SIS)
• Developed material for a new "mentorship" tab on the SIS' revamped website

Hamilton, Ontario

• Worked at the Paul R. MacPherson Institute for Leadership, Innovation and Excellence in Teaching
• Collaborated with the educational technologies team to compile on-line materials for new courses
• Prepared literature reviews on MOOC (massive open on-line courses) development and technology integration with the educational technologies team
• Began preliminary research on MOOC offerings in specific fields and developed an inventory maintenance system with digital media specialists

Kingston, Ontario, Canada

• Fall 2020: BCHM 370: Genetics and GenomicsWinter 2021: BMED 373: Health Ethics, Law, and Policy
• Responsible for grading assignments, discussion posts, and blogs
• Available for student consultation (via emails and weekly office hours)

Hamilton, Ontario

• Oversaw all audio production-related activities
• Created advertisements, promotional spots, and programs, using in-house software.
• Corresponded with, trained, and collaborated with new program hosts on in-house software for show production and preparing scripts
• Oversaw, administrated, and trained volunteers to assist with the creation of advertisements, promotional spots, and programs.

Honours Bachelor Of Science, B.Sc. (Hons.), Life Sciences

Graduate Diploma In Aging And Health (Gdah)

Pension Plan Administration Certificate (Ppac)