*Responsible for the development, implementation and presentation of workshop curricula.*Master workshop content and facilitate dynamic workshops to individuals and groups of various sizes.*Facilitate workshops in person and virtually via online media platforms.*Conduct pre-employment training programs for participants with a focus on job seeking skills, positive work habits and retaining employment.*Assist workshop participants in developing job search strategies, employment goals and action steps to achieve those goals with focus on resume development, interviewing skills, workplace conduct and professionalism.*Complete job readiness screening with participants using state system and documenting detailed case comments timely.*Develop teaching aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials and role play interviews.*Develop and utilize tools to measure participant progress and monitor the effectiveness of training sessions.*Maintain accurate workshop data, including attendance, evaluations and other reporting data elements; prepare documents for scanning into electronic case file (ECF) system.*Identify barriers to participation, refer participants back to Workforce Innovation Specialists and Business Engagement Specialists, maintain confidentiality of participant information, and comply with government and agency regulations and program standard operating procedures.*Coordinate scheduling of internal and non-YWCA presenters at workshops.*Maintain a working knowledge of community resources, stay current about the community partnerships and other agency information as referral processes.*Assist with Employment Services events, including but not limited to strategizing, developing, coordinating, creating flyers, and calling/registering participants.

Performed in-depth interview assessments with clients including review of educational and work historyFacilitated Career Development workshops for agency clientsProvided short-term and long-term vocational or career counseling and career pathway planning for clients (including any crisis intervention referral that may be appropriate)Assessed clients’ interests, aptitudes and skill levels; arranges for appropriate testing and/or verification of stated skillsMaintained consistent communication with assigned clientsPerformed comprehensive annotation of client files and the accurate and timely recording of client service delivery informationCollected employment placement verification and training credential documentation from clients and/or employersRegistered and exited clients from the appropriate database system

• Assessed candidate career goals and related experience, education, and work history• Connected candidates to occupational skills training available through Individual Training Accounts• Determined whether candidate is suitable for receiving services as a registered customer• Maintained files according to program compliance requirements• Provided ongoing career coaching advice and related case management services• Provided soft skill and job readiness services to candidates• Provided case management and service records in Career Connect (program software• Worked as part of a team to carry out hiring events to showcase job opportunities to customers

• Collaborated with ResCare Workforce Services to promote career fairs and hiring events • Interviewed students one-on-one to discuss employment opportunities within City Colleges of Chicago and beyond• Co-facilitated workshops for groups of 10 on a bi-weekly basis, and implements recruitment strategies for program • Educated low-income and diverse populations on how to secure the Workforce grant for up to $8,000• Maintained confidentiality of case history records and prepare bi-weekly reports• Managed the daily operation of the Workforce Innovation and Opportunity Act program• Served as liaison between ResCare Workforce Services, American Jobs Center, and Harry S Truman college to increases program awareness and enrollment of qualified students into the WIOA program

• Administered note-taking services for a diverse population of students; maintained student confidentiality • Assisted with logistics for campus-wide conferences and expos • Documented student information and updates in PeopleSoft for note-taking services• Proctored over 50 exams for students with disabilities annually• Updated Community Resource Book with information from over 500 agencies for disabled students

● Advanced the development and implementation of Admissions events, programs, and activities● Aided in the production and update of recruitment materials and direct marketing initiatives ● Facilitated the preparation of analytical and funnel reports to distribute to appropriate personnel for decision-making

● Acquired confidential knowledge for governmental purposes from over 1,000 census clientele in parts of the Chicagoland area● Enhanced communication skills through correspondence with supervisor and team of 20 district employees● Improved community services for Morgan Park and Roseland through gathering housing unit information