Joshua Sutton Email & Phone Number

Bonita Springs, FL, US

South West Florida

Naples, Florida

Fort Myers, Florida

Eastern North Carolina

• I am responsible for over 60+ locations and their Performance Management
• Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators.
• Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction.
• Consult with District/Agent Principals to implement agent location specific action plans for improvement.
• Communicate sales programs results/effectiveness to the field.
• Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems.

Best Buy

• Managed and was responsible for 150+ employees and up to $65 million plus in annual revenue.
• Champions Employee Experience and feedback to develop customer relationships building business longevity and market growth.
• Commands Time Management habits to focus on important business needs.
• Executes SMART business plans focusing on the behaviors needed for overall improvements in employee engagement and customer experience based on hypothesis/test/verify process monitoring and cost/benefit analysis.
• Leads Profit and Loss management - including sales perspective to grow top line revenue while keeping stern vision of GMP and organic growth as well as SG&A from an operations perspective.
• Operates a retail store, with discipline in merchandising, inventory, operations, services, customer service, human resources, safety and sales.

Jacksonville, North Carolina Area

• Highly effective execution of business plans focusing on the behaviors needed for overall improvements in customer experience based on hypothesis and test then verify process monitoring cost versus benefit analysis.
• Administered Profit and Loss analysis with ERP and SaaS including; planning and budgeting; financials of top line revenue and margin enhancement; inventory and cost management; and risk and controls management.
• Focused on Employee experience and feedback to develop customer relationships building business longevity and market growth.
• Management of daily operations of a retail store, with discipline in merchandising, inventory, operations, services, customer service and sales.
• Developed product knowledge in all key technologies of PC's, tablets, mobile phones.
• Evolved skills including sales, accounting, recruiting, hiring, training, performance management, development, review of talent, multitasking through delegation of tasks and talents, and attention to detail.

Morehead City, NC / Fayetteville, NC

• Morehead CityResponsibilities for Employee, Customer, Financial outcomes and growth of store
• Managed 24 employees and one Sup and Sr. but four walls leader and supporter to 76 employees.
• Increased customer relationships increasing buying power.
• Increased total solutions year over year.
• Helped increase employee engagement for the year
• Ran top performance in Customer satisfaction.Fayetteville

Best Buy

• I played worked in a number of different sales and supervisory roles. Allowing me to hone my craft, so that I could not only sell but teach others how to sell. Below were some of my responsibilities and things I.
• Credited action plans to better Viewpoint and ESI to better our customer and employee experience.
• Creating innovative ideas to grow and yield solid results while involving the employees.
• Managed the execution of our TRUST engagement model.
• Continues Management of our Customer Satisfaction Index keeping it above company average.
• Manage the execution percent of solutions growing YoY and above company average.