Joshua Sutton Email & Phone Number

Bonita Springs, Fl, Us

South West Florida

Naples, Florida

Fort Myers, Florida

Eastern North Carolina

• I am responsible for over 60+ locations and their Performance Management• Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. • Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction.• Consult with District/Agent Principals to implement agent location specific action plans for improvement. • Communicate sales programs results/effectiveness to the field. • Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. • Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. • Drive agents/retailers to hit sales objectives.• Develop marketing plan for and participate in store grand openings and special events. • Observe store personnel sales techniques and customer interaction, and coach employees on VZW selling strategies.• Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup. Identify and provide recommendations to VZW

Best Buy

• Managed and was responsible for 150+ employees and up to $65 million plus in annual revenue.• Champions Employee Experience and feedback to develop customer relationships building business longevity and market growth.• Commands Time Management habits to focus on important business needs.• Executes SMART business plans focusing on the behaviors needed for overall improvements in employee engagement and customer experience based on hypothesis/test/verify process monitoring and cost/benefit analysis leading to growth in Net Operating Profit.• Leads Profit and Loss management - including sales perspective to grow top line revenue while keeping stern vision of GMP and organic growth as well as SG&A from an operations perspective. • Operates a retail store, with discipline in merchandising, inventory, operations, services, customer service, human resources, safety and sales. • Emphasizes product knowledge in all key technologies. • Solves problems with professionalism and completeness.• Builds comprehensive networks evoking a web of mutual support, further connection and knowledge and is a recognized Specialty Coach in promoting excellence among peer groups.• Helped maintain and coach 15 multi-units and a district trainer in classroom setting on multiple topics for personal and professional development• Recognized Specialty Coach of teams in 15 multi-unit locations in Enterprise Resource Planning (ERP) and Software as a Subscription (SaaS) application in sales and operations including via web. Trained newly hired managers on Standard Operating Procedures and foundational excellence.• District trainer in classroom setting on multiple topics for personal development and professional

Jacksonville, North Carolina Area

• Highly effective execution of business plans focusing on the behaviors needed for overall improvements in customer experience based on hypothesis and test then verify process monitoring cost versus benefit analysis leading to increases in Net Operating Profit, and ultimately to an exceptional Return On Invested Capital.• Administered Profit and Loss analysis with ERP and SaaS including; planning and budgeting; financials of top line revenue and margin enhancement; inventory and cost management; and risk and controls management.• Focused on Employee experience and feedback to develop customer relationships building business longevity and market growth. • Management of daily operations of a retail store, with discipline in merchandising, inventory, operations, services, customer service and sales. • Developed product knowledge in all key technologies of PC's, tablets, mobile phones.• Evolved skills including sales, accounting, recruiting, hiring, training, performance management, development, review of talent, multitasking through delegation of tasks and talents, and attention to detail.• Led the district in overall performance multiple times, top 10 in the territory and top 50 in the company, moving the stores overall performance from 250th in the company to 50th within 2 months out of 1000+ stores.• Responsible for driving 900+ Contract phones a month, one of top for all three carriers in our market.

Morehead City, Nc / Fayetteville, Nc

Morehead CityResponsibilities for Employee, Customer, Financial outcomes and growth of store• Managed 24 employees and one Sup and Sr. but four walls leader and supporter to 76 employees.• Increased customer relationships increasing buying power.• Increased total solutions year over year.• Helped increase employee engagement for the year• Ran top performance in Customer satisfaction.Fayetteville• Manage 50 employees and 4 Supervisor but four wall leader and supporter to 180 employees.• Increased the fundamentals focusing on the brand and the employee behaviors• Grew organic growth month over month and quarter over quarter• Continued leading Customer satisfaction.

Best Buy

I played worked in a number of different sales and supervisory roles. Allowing me to hone my craft, so that I could not only sell but teach others how to sell. Below were some of my responsibilities and things I accomplished.Responsibilities for Employee, Customer, Financial outcomes of specific departments• Credited action plans to better Viewpoint and ESI to better our customer and employee experience. • Creating innovative ideas to grow and yield solid results while involving the employees.• Managed the execution of our TRUST engagement model.• Continues Management of our Customer Satisfaction Index keeping it above company average.• Manage the execution percent of solutions growing YoY and above company average.• Created a business plan that brought a new category to our store adding to our top line growth.• Managed 30 sales representatives in two Departments that made up 64% of the store