We are pushing beyond the constraints and assumptions of traditional CX methodologies placing the human experience at the heart of everything so your business can align around the needs and wants of humans to create meaningful growth

Delivering education change through design-led thinking and innovative technology. Eds. supports schools, education institutions and organisations to demonstrate their impact through clearer evidence of learning and wellbeing outcomes.

Working within the Loyalty team, finding opportunities for new and inactive members. Understanding customers values, pain points, motivations, and aspirations for joining as a Frequent Flyer. Insights would help us to identify new opportunities and to ideate potential solutions. Work involved customer research and interviews, creating surveys, creating and validating problem statements, exposing pain points, mapping touchpoints, and understanding values. Once we have valid insights we created conceptual solutions to test with the customer segmentation to then further validate interactive prototypes to further test. Work heavily involved stakeholder management and broad organisational management. All updates and insights were shared across the company so to align with a bigger business strategy.My main role was to create opportunities within the Loyalty program for disengaged customers, creating new ways to earn points and better ways to redeem rewards.Other work involves redesigning the Qantas App and experience from the ground up. A very conceptual project that allows big thinking. Working with teams of researchers, UX’ers, visual designers, developers, stakeholders, and project owners. Building relationships across the company to align app goals from each department. App work involves customer interviews, analysis, competitor research, rapid prototyping, user testing, customer-driven IA, content strategy, hands-on wireframing/sketching, ideation, and prototyping.

Working with optus.com.au

I've been taking time out traveling and volunteering in South America. I believe you need to change your routine and have a fresh outlook on life to stay creative.

Working within CX Lavender's Customer Experience consultancy team. Working mainly with AMEX to help understand their customers needs and develop new experiences. Recent projects involved research to discover what American Express customers really value. This insight enabled us to workshop and invisage new products and services. Deeper research enabled us to create and prototype experiences with a full understanding of who their customers are. My work involved ethnographic research, hosting and attending workshops, interviewing customers to create real user profiles, researching other innovative products, understanding what competitors are doing well, creating fast prototypes and wireframes, working with and providing UX solutions and feedback to visual designers, creating a new visual identity online and working collaboratively within the team and with the client.-----------------------------------------------------------------------------------------------------Previously worked as an Art Director across AMEX, St George and nbn broadband.*Created the new illustration guidelines for nbn broadband.*Worked on new and innovative products for St George.*Create the visual design guide for AMEX's merge of products.

Working in the user experience and strategic campaign space. Worked with REST Super on a complete re-architecture and visual overhaul of their global website. Was hands on within a UI/UX team creating prototypes with InVision and Sketch. *Collaboratively re-designed REST global website.*Created a new digital style guide and brand guidelines.*Created storyboards and directed animations for social media. Worked with clients and attended many face to face workshops and meetings. I was involved with developing new ideas and products for CommBank.Working mainly with Commbank and Rest Super.

Leading the creative team and directing the ideation and user experience. I executed concepts and delivered projects. I wrote creative briefs as well as answered them. I produced scamps, storyboards and ideas. I created wireframes and prototypes. I critiqued work and offered feedback wherever I could. I pitched ideas and presented to clients. I had a hand in every creative idea and piece of work that left the agency.I was responsible for building up the creative team and answering every brief. I made effort to introduce new technologies to the team and more productive workflows. I provided training within the team (InVision, Photoshop)On an average day I worked with UI/UX designers, illustrators, 2D/3D artists, concept artists, animators, copywriters and developers. I was responsible for these teams working toward the same goal. I ran workshops and creative brainstorms and encourage my team to bring ideas to the table.I maintained relationships with current clients and pitched for new business. This usually involved flying around Australia to attend meetings, pitches and catch ups. I prefer being busy. Worked with clients the ABC, RAC, Suncorp, UNSW.

I was hired by CHI&Partners for a one week project but luckily the work kept coming in so I stuck around for a lot longer. Working as a Senior UI Designer I lead my own projects end to end. While I was there I managed to get involved in big projects for brands such as Carphone Warehouse, Facebook, Samsung and YouTube. During the last month working at CHI I was getting more involved with Art Direction and conceptual ideation. I loved this agency but left as I planned to travel and work in Australia.

I was hired by ITV.com to help in the redesign of their website and brand. My role consisted of designing online creative solutions to promote new and existing shows through interactive sites. For part of the marketing for these show I also created Flash banners to promote new shows and to direct traffic to the website. I was hired to help bring ITV.com into the 21st century as their old design was a bit dated. My proudest moment was the re-branding of ITV2.

Hired by Zone, I worked with BT Vision as they were in a transition from shifting their focus from print to digital. While at Zone I was lucky enough to get involved in other projects and lead my own design ideas/concepts for pitches and campaigns. I was able to work with a range of creatives - from UI/UX specialists, print designers and digital designers to copywriters and columnists. I was heavily involved in website redesigns, from the initial brainstorming to creating wire frames and concepts ready to be built. I worked alongside the tech guys and copywriters all the way through to the final stages of the website production. Ongoing projects included work on Channel 4 Food website, BT Vision website/magazine,New Look website/you tube page and the Zone website.

I started freelancing for this design studio in a small but experienced team of creatives. I worked closely with senior designers from the concept stage through to finished websites. I was involved in every aspect of design and worked closely with everyone on each project including clients who I’d meet and present concepts to. 
My role involved brainstorming sessions and concepts, meeting with clients, designing web pages for concept presentation and generally helping the design team on all projects. I was involved in all areas of design.

WMW is an employer marketing agency that specialised in employee communication. My role as a digital designer was to produce this communication for the web. I worked closely in the design studio - producing concepts and proposals. I also worked on the creation of websites. I was designing for brands such as Orange, British Gas & Marks & Spencers. This was a very Junior role where I learnt the ropes and got an insight into how digital agencies operate. The experience was invaluable.