José Santos Villanueva Ortega Email & Phone Number

Mexico City, CDMX, MX

Mexico City Area, Mexico

Portfolio Management: Oversaw a portfolio program consisting of more than 15 active projects, ensuring resource alignment, stakeholder engagement, and timely delivery of initiatives.Manufacturing Transformation: Spearheaded deploying a manufacturing control platform supported by IoT across 10 countries, optimizing operational visibility and.

Av De LA Barranca 6, Huixquilucan Estado De México

Commercial manager for Mexico, Central and South America for speech, facial and finger biometrics solutions including contactless technology. As well as Chat Bots. For the Mexican market I also sell NOM 151 & Electronic Signature. Some of my clients are HSBC, Banco Santander, ConSuBanco, CHCP-SAT.

Mexico City

In charge of the Billing Systems of Telefónica for 2M of Custumers and for all Commercial wholesale and Dealer network, Banks and other National and International Operators Systems.Also in charge of Human Resources CRM, Roaming, Sales, Activation, Credit Analysis, Portability Systems. Responsible for technological changes for the operation of MVNO (Virtual.

Mexico City

In charge of the delivery of the requirements and Projects of Invoicing, Portability, Commercial Systems and Virtual Operators.Achievements: Launch of 8 Billing Projects during 2013, including Regulatory and Automation that generated operating savings of over US30,000 Launch of Virtual Operators, which have contributed more than 600 K Customers Automation.

Mexico City

Responsible of entire international Call Centers technology infrastructure for 10,000 Positions, IVRs, PBX, Quality Systems, predictive markers, international dedicated links, customer care by social networks.Achievements:Switching to VoIP TechnologyAutomation of customer requests by 90%Reduction of call trafficImplementation of controls to prevent.

Mexico City, Monterrey, Guadalajara, Puebla

• Responsible for the customers entry from their credit analysis to activation in the Network platforms, all channels (Residential, SME, Large Accounts, Government). Management of Call Centers operation (300 positions)..
• Reengineering the sales process resulting in reduced operating time by 60% and zero operational errors.
• … Show more Responsible for the customers entry from their credit analysis to activation in the Network platforms, all channels (Residential, SME, Large Accounts, Government). Management of Call Centers operation (300.
• Development of Call Center Quality Models to increase customer satisfaction. # 1 in Customer Satisfaction in AL
• Implementation of Credit Models and Continuous Analysis for its tuning, which reduced the rate of losses from 6% to 3%. Supported by an interface with Online Credit Bureau.
• Launch, stabilization and operation of the Portability process, which has brought more than 1M Customers

Mexico City

• Responsible for research of new technologies, changes in configurations and licensing to have up-to-date technology, stable operation and efficient budget management. The physical infrastructure amounts to more than.
• Analysis of the current Infrastructure and projection to the future in order to reduce costs in technological assets.
• Inventory of servers, applications, licenses and developments in a… Show more Responsible for research of new technologies, changes in configurations and licensing to have up-to-date technology, stable operation and.
• Inventory of servers, applications, licenses and developments in a CMDB Show less

Mexico City

• Responsible for the planning and implementation of technological tools aligned to the commercial strategy, elaboration of strategies of implementation administration in Mexico and Central America, being in constant.
• Development and Evolution of Billing, Payment, Collection and Interconnection Systems, which contribute 65% of the company's revenues.
• Development of Value-Added Services, as well as their integration into corporate systems… Show more Responsible for the planning and implementation of technological tools aligned to the commercial strategy, elaboration.
• Development of Value-Added Services, as well as their integration into corporate systems that have increased company revenues by 5%.
• Implementation of New Products and Commercial Marketing Offers that contribute to the increased income of business customers, valued at 25% of total contract customer revenues.
• Budget management, economic evaluation of resources, cost-benefit analysis.

Mexico City

Responsible for Billing, Tarification, Mediation and Provision Systems.Construction of Interfaces with Collection BanksEvolution and Operation of Roaming and Interconnection SystemsAchievements:BSCS Rollout (Sales, Logistics, CRM and Billing System (Oracle BD Server Client System, HPUX OS, Citrix Front-End Windows)) www.lhsgroup.comImplementation of.

Ranger, Information Technology

Scrum Master Certification, Information Technology

Diplomado Gestión Del Cambio, Liderazgo Empresarial

Diplomado En Innovación En Mercados Saturados, Planeación Estratégica

Diplomado, Habilidades Gerenciales

Activities and Societies: Liderazgo

Maestria, Administración

Ingeniero En Computación, Facultad De Ingeniería

Activities and Societies: Tecnologías de Información, Telecomunicaciones Parte del Grupo Ganador del 1er lugar en Innovación en un.