Jessica Serna Email & Phone Number

United States

United States

New York, NY, US

• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀: Developed and implemented wellness programs that supported the health and engagement of over 2,500 employees, enhancing organizational well-being.
• 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗣𝗼𝗹𝗶𝗰𝘆 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Spearheaded the creation of the Adoption Surrogacy Program, aligning benefits with employee needs and reinforcing company values.
• 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝗻 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Directed the transition of the leave management system from MetLife to Reliance Matrix, ensuring smooth migration, optimal compatibility, and minimal disruption through strategic.

New York, NY, US

• 𝗟𝗲𝗮𝘃𝗲 & 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: Served as primary contact for Leave of Absence, Workers' Compensation, ADA accommodations, and COVID-19 cases, supporting 1000+ employees and ensuring compliance with leave policies.
• 𝗛𝗥 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Coordinated over 900+ employees with Leave of Absence matters annually.
• 𝗛𝗥𝗜𝗦 & 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Led the successful integration of LOA processes into Workday and managed the transition from UNUM to MetLife, enhancing system efficiency and reporting capabilities.
• 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗢𝘃𝗲𝗿𝘀𝗶𝗴𝗵𝘁: Managed payment processes for over $50K in unpaid LOA checks during the 2020 COVID-19 period, demonstrating strong financial management and attention to employee needs.
• 𝗟𝗲𝗮𝘃𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: Led the transition of Leave Management Systems from UNUM to MetLife, achieving full compliance with state and federal regulations. This initiative minimized disruptions for more than 900.

New York, NY, US

• 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Trained employees on I-9, Leave of Absence, Workers’ Compensation, and ADA accommodations, ensuring compliance and procedural knowledge.
• 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 & 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Provided data reports and engagement surveys to support school and company initiatives, delivering insights for informed decision-making.
• 𝗟𝗲𝗮𝘃𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Handled client leave requests via Team Dynamix, updating records, managing inquiries, and maintaining a detailed database of various leave types, including Medical, Parental, and COVID-19.
• 𝗣𝗮𝘆𝗿𝗼𝗹𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Administered semi-monthly payroll for over 150 employees on leave, achieving 98% accuracy in processing and compliance with leave policies and payroll regulations.

New York, NY, US

• 𝗧𝗮𝗹𝗲𝗻𝘁 𝗔𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 & 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴: Conducted outreach and screening for Assistant Principal candidates, supported recruitment team efforts, and verified pre-employment background checks to ensure compliance.
• 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Verified pre-employment background and fingerprint checks for 100% of new hires, ensuring compliance with organizational standards and reducing onboarding delays by 20%.
• 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 & 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Enhanced I-9 audit processes for 8,000 employees and developed an emergency employment directory distributed to school and organizational leaders.
• 𝗠𝗶𝘀𝘀𝗶𝗼𝗻 & 𝗖𝘂𝗹𝘁𝘂𝗿𝗲: Led initiatives focused on fostering inclusivity through engaging cultural awareness workshops, positively impacting over 500 employees each quarter; strengthened collaborative efforts that are.
• 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀: Coordinated efforts aimed at enhancing transparency between employees and management through bi-weekly check-ins; this initiative led directly towards achieving shorter inquiry responses well below.

Facilitated effective communication between healthcare professionals and the patient’s network while serving as primary caretaker in Las Cruces, resulting in smoother coordination of treatment plans over six months.

New York, NY, US

• 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 & 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴: Developed job descriptions, managed end-to-end hiring processes in ATS & HRIS, coordinated temp staffing requests, and prepared new hire workspaces.
• 𝗛𝗥 & 𝗢𝗳𝗳𝗶𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: As primary HR contact, handled employee verifications, promotions, payroll analysis, LOA, exits, and scheduling, and supported general office operations and inventory management.
• 𝗦𝘆𝘀𝘁𝗲𝗺 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗗𝗮𝘁𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Led transition to integrated HRIS (TriNet, Greenhouse) to enhance reporting and streamlined data workflows, organized personnel records, and managed nationwide HR launch across.
• 𝗧𝗮𝗹𝗲𝗻𝘁 𝗳𝗿𝗼𝗺 𝗮𝗿𝗼𝘂𝗻𝗱 𝘁𝗵𝗲 𝗚𝗹𝗼𝗯𝗲: Managed the complete immigration lifecycle for over 50 international employees, addressing complex visa issues while ensuring compliance with regulations to attract and retain top global.
• 𝗡𝗮𝘁𝗶𝗼𝗻𝘄𝗶𝗱𝗲 𝗛𝗥 𝗟𝗮𝘂𝗻𝗰𝗵: Designed and implemented a comprehensive HR organization encompassing recruitment, staffing, onboarding, and offboarding processes across 4 states—CA, IN, TX, NY—streamlining operations for over.

New York, NY, US

London, GB

New York, NY, US

Dallas, Texas, US

San Francisco, CA, US

Columbus, Ohio, US

Las Cruces, NM, US

Port Charlotte, FL, US

• Assisted with opening and closing procedures.
• Produced high-quality portraits and monitored the quality of the studio’s photography.
• Edited and then distributed all selected and unselected images.
• Collaborated with other photographers to test backgrounds, lighting, camera techniques, equipment, and equipment calibrations.
• Created layout design for merchandise, CD covers, business cards, magazine covers, graduation portraits, wedding events, conferences, family portraits, and holiday.http://www.artsy-lc.com/

• Represented the products for market evaluation and what the company has to offer.
• Provided quality products and services for customer satisfaction.
• Educated consumers about the features and benefits of the product line.
• Engaged and interacted with consumers to create a demand for products.http://www.sbmarketing.com/

Bachelor'S Of Science, Marketing

Associate'S Degree, Graphic Design

High School Diploma, General Studies