JT is an experienced General Manager with a demonstrated history of working in the wireless industry. Skilled in Customer Service, Coaching, Sales, Retail, and Cold Calling. Strong operations professional. Numerous customer service awards and a talented leader. JT focuses on leading his sales team through the sales process. This includes setting goals, marketing, providing sales and support training, creating and updating the sales strategy and monitoring results. JT builds rapport with the customer base to ensure sales go smoothly from the greeting to closing the sale. This process helps JT to build a strong bond between his team and the customers in order to get referrals, and continued year over year growth for the company.