J.T. Grodecki Email & Phone Number

New York, NY, US

As a member of the Training & Development team, I work with new and experienced customer support representatives to ensure their calls meet personal and professional goals, providing tools and support to enhance interactions.

Hopewell Junction, New York, United States

Provide assistance to all customer inquiries through inbound and outbound phone calls helping with account maintenance, oil and propane deliveries, and schedule technical service appointments

Newburgh, New York, United States

2022- Store ManagerManaged the overall operations of the store from set-up to takedown ensuring maximum sales/profitability by establishing and maintaining Guest Services, hiring & developing staff, controlling expenses, shrinkage, and all aspects of merchandising and inventory control.2020,2021 - Assistant Store ManagerSupported the Store Manager and.

Liaised between CS and internal teams across the globe to ensure customers were getting the best experiences possible.

Simultaneously supported several different and dynamic web-based products, requiring a thorough knowledge and mastery of the product-specific skills and researched issues upon complaint to assist in determining site wide issues; such as site outages, problems with logging in, profile customization, and all e-commerce issues.

Dedicated team member for Zwinky, a virtual world with 30 million registered users, who worked closely with the product team to help create the ultimate user experience through community management and customer service improvements.

Bachelor Of Science (B.S.), Business Administration And Management, General

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies