James T. Rich Email and Phone Number

-Designed company wide On-Boarding flow based on current and future needs-Designing L&D roll out for independent contractors to ensure consistency of service and provide clear path of growth-Development and implementation of internal and external training programs, to include Managerial Coaching and conceptualizing Career Pathing as a means of employee retention-Overseeing On-Boarding Department Employees as well as solely organizing and communicating with all Independent Contractors-Auditing and automating company systems in order to prepare for national scalability-Setting Service standards and providing appropriate training opportunities for individual and company growth -Organizing and filing all documentation and certifications for Contractors and organizing/monitoring all expiration dates to ensure that no lapses occur-Working cross departmentally with Marketing, Human Resources and Operations to ensure that all Contractor needs and issues are met/addressed

In depth analysis of competitive brands and educational plan development.

• Developed all artist training materials including: video production, e-education website, manuals, service guides, etc. • Hired core education team to train and support artists in each service category. Resulting in 97% artist retention. • Trained and On-boarded over 300 artists per month. • Created cross-promotion training program to increase service sales in other categories. Resulting in a 220% increase in services. • Produced multiple large scale trade shows and events including: Cosmoprof, ISPA, ISSE, IBS, Premier Orlando, and ABS. • Developed and managed artist rewards program to engage and encourage best practices. • Collaborated with marketing to create all artist-related materials. • Managed team of 5 direct reports, and 55 independent contractors.

• Created entire education strategy aligned with go-to markets plans. • Launched and trained over 30 distributors. • Developed all sales & business education for sales consultants. • Managed all creative content development including: videos, sales meeting presentations, photoshoots, collections, and product usage guides. • Built a field education team of over 150 hair professionals to provide customer education. • Streamlined education request and fulfillment process for distribution and retail partners. • Managed distributor accrual funds to share in education and event costs. • Published award-winning collection of hair looks featured in 5 trade magazines.

• Created annual education calendars for partner-salons to ensure pre-scheduled training was in place for new product launches. • Assisted sales team in saving “at-risk” salons by creating custom classes and programs to solidify relationships. • Supported direct sales team with strategic meetings in salons, and with sales meeting presentations. • Managed 35 local educator schedules and class execution. • Managed over 100 salon education budgets and allowances to ensure no overages on education spending against salon purchases. • Taught advanced cutting, retailing, and hair styling classes regularly in-salon. • Oversaw retail conversion programs to ensure product success with new doors. • Strategically planned education around sales performance to drive slower moving products.