Jt Smith Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

• Spearhead all operations across employee and guest experience, facilities management, and construction and design departments.• Managed the strategic oversight of facilities for 65+ location, $80M revenue per year burrito brand throughout Texas. Reported directly to the CEO, leading a cross-functional team of facility managers, engineers, and contractors to drive significant improvements in operational efficiency, safety compliance, and cost control.• Steer continuous improvement and system integration, including identifying and implementing new, cutting-edge technologies to improve guest experience.• Demonstrated ability to conduct analysis and create solutions to complex challenges. • Coordinate cross-functionally with teams to optimize working areas and drive performance improvement and overall efficiency and productivity.• Leveraged strong leadership to guide the development and launch of the construction and design team; assembled and transformed the team to maximize efficiency and consistency. • Responsible for tracking project progress and permitting, including partnering with brokers and performing due diligence to pinpoint new site locations.• Establish systems and processes to manage and resolve buildings and facility issues and create a preventative maintenance program.• Significantly reduced work-related safety incidents by over 50% in under 2 years by forming a dedicated safety committee and implementing advanced safety tools and processes, which also lowered insurance premiums, reinforcing a commitment to safety and operational excellence.

Austin, Texas, Us

• Oversaw 5 regional facilities teams throughout Texas responsible for all maintenance tasks such as HVAC & electrical repairs, building maintenance, janitorial, plumbing, furniture maintenance.• Promoted to Director within my second year by implementing scalable facilities repair programs that drastically reduced maintenance issues and operational disruptions across all locations.• Introduced a step-by-step 120-point preventative maintenance (tablet) checklist for our in house technicians that recorded PM completion photos, keeping equipment assets up to date, and allowed our techs to be more pro-active during their audits; significantly enhancing maintenance efficiency and reducing unexpected repairs.• Reduced facilities work orders by 18% (Avg 12 per tech per week) within the first year by strengthening our in-field technicians, enforcing PM completion standards, and strategically using CAPEX dollars to minimize return trip repairs on failing our outdated equipment.• Negotiated and managed contracts with external vendors, achieving cost reduction through strategic partnerships and performance-based agreements, optimizing resources and reducing operational costs.• Collaborated with VP of Operations and equipment engineers to implement improved daily store operational and cleaning checklists that directed step-by-step cleaning and care for equipment that helped minimize costly repairs due to neglect. •Rapidly promoted from IT Consultant to Director of IT and Operations Services for significant contributions to the transformation of the IT department by establishing highly scalable metrics, systems, and processes. • Championed technical excellence and system optimization across 80+ locations; coordinated with network engineers to create a stable and secure network and improve online ordering platforms and provided support to over 300+ managers, 1500+ employees in Texas, California, Tennessee, and Oklahoma.

• Delivered cross-functional leadership across all operations related to growing the Doc’s brand, including leading a high-performing team of 5 general managers, 12 assistant managers, and 100+ employees.• Leveraged a high attention to detail and analytical skills to assess weekly financials, budgets, schedules, inventories, marketing goals, and overall store performances. • In charge of all technology integrations, training, and routine maintenance for Aloha, NCR Command Center, HotSchedules, AllPay Payroll Systems, and Compeat.• Responsible for overseeing IT support as it pertains to security, and overall maintenance of our networks and systems. • Responsible for researching, implementation, and training of all new technologies for the TBK Management group. • Piloted positive change and brand development by collaborating with the owner to plan future improvements across all aspects of the company.• Led project management and execution related to technology integrations to drive operational excellence and performance improvement.• Deployed strong problem-solving skills to provide technical support to troubleshoot and maintain overall various networks and systems.• Headed the successful launch of 2 new locations during tenure, resulting in $5M in new annual revenue for the organization.

• Started this journey as a general manager for 8 years.• Pioneered all operations management, business development, and strategic planning related to the Waterloo Ice House brand; oversaw and coached 12 managers and 100+ employees to achieve goals.• Championed consistent growth by leading the opening of multiple new locations and stores, including interviewing, hiring, and training 12 store managers and assistants.• Pioneered performance improvement and revenue generation by implementing non-existent manuals to establish SOPs, employee expectations, and training programs.• Partnered with architects, contractors, and trades to procure equipment for all current and future locations.