Jenell Troxell Email & Phone Number

A strategic and analytical thinker with 23 years of auto finance experience. Proven ability to handle difficult projects and tasks in challenging environments. Skilled in team management, developing and managing business relationships with vendors, capable of diffusing difficult customer situations. Project management experience with ability to build processes and departments from start to finish. Adapt to change in a fast-paced environment. Self-motivated, dedicated team player; takes the extra step to ensure quality and efficient work is provided to achieve the common goal.Consistently exceed expectations in most areas of her job responsibilities. Her tasks and skill sets is why she is considered a very valued member to the company. There is not one program or task that has not been completed without confidence, hard work and commitment. Essential Functions:- Builds relationships, investigate and evaluate cost-effectiveness by surveying partners and implement more cost-effective ways of performing procedures and reporting. - Evaluates productivity by analyzing the Vendors current and historical reports to develop solutions and strategies.- Regulates and monitors agency activity and maintain all vendor licenses, bonds, insurance, and trust accounts SOX, GLB, disaster plans and all other local and federal compliance regulations. - Relays productivity performance to management via productivity/incident reports and email; work with mgmt to develop plans and procedures to reduce incidents. - Evaluates vendor mthly remittance reports and assist accounting with reconciliation process. - Establishes and maintains partnership for enhancing operational reporting to achieve maximum performance.- Interacts with leadership of other depts to maximize efficiency- Responsible for deferment approvals/denials, assigning repossessions, and late fees. - Develop and manage all direct reports in line with corporate objectives.- Travels to Vendor location(s) for site audits, project launches, and overall relationship mgmt.Specialties: - Excellent verbal and written communication skills- Excellent leadership, problem solving and time management skills- Proficient in Microsoft Office products- Excellent analytical skills- Excellent planning, organizational and prioritization skills- Ability to maintain confidentiality- Committee Member & Board Member to the company's Women's Employee Network Group- Mentor to employees looking to excel in their career. 5 completed mentorship, all resulting in promotions. 3 into management positions.

Listed skills include Leadership, Management, Risk Management, Process Improvement, and 25 others.

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  Ranger College