Joseph Taverna Email & Phone Number

Bethesda, Md, Us

• Led the design and implementation of scalable system architecture, resulting in an overall increase in system performance.• Led the migration of on-premises applications to Azure, achieving a seamless transition with zero data loss and minimal disruption to services.• Configured and maintained Azure networking components, including virtual networks, Application Gateway, Private DNS, and VPN gateways, resulting in improved network security.• Deployed and managed Citrix Virtual Apps and Desktops to deliver virtualized applications and desktops to 500+• Implementation of HYCU backup solution, supporting a seamless restore solution.• Conducted system audits to ensure compliance with ISO 2700 and FedRAMP

Tampa, Florida, Us

• Served as Office 365 Global Administrator, managing Office Admin, Exchange, Security and Compliance, Azure AD, SharePoint, Teams, and Endpoint Manager.• Configured and managed Hyper-V virtualization, along with Windows Server 2008/2016/2019, Active Directory, DHCP, and Sites and Services, ensuring optimal performance and reliability.• Implemented security measures, including firewalls, antivirus software, and intrusion detection systems.• Coordinated and executed regular system updates and patches across 100+ servers, ensuring 100% compliance with industry security standards.

Tampa, Florida, Us

• Operated directory-based provisioning systems utilizing MS Active Directory Domain Services and Azure Active Directory, including the implementation and management of Single Sign-On (SSO) solutions.• Managed identity and access management support for business and technical teams in the design of standardized products and customizedsolutions.• Implemented and supported both new and existing applications within the SAILPOINT IQ platform, ensuring seamless integration and optimal performance.• Developed PowerShell scripts to automate the identification and resolution of identity access discrepancies, enhancing efficiency and accuracy.

• Installed and supported IT systems for over 150 clients across Pennsylvania, New Jersey, New York, and Maryland.• Researched, implemented, and upgraded software and hardware systems including but not limited to servers, workstations, tablets.• Conducted comprehensive risk assessments to identify potential threats and vulnerabilities, leading to the development of effective mitigation strategies• Developed training materials and provided instructions for the use of Financial systems to end-users• Collaborated with business software vendors to implement best practices, ensuring optimal software performance and user satisfaction.

• Served as the escalation point for resolving advanced system and security issues, consistently achieving 100% resolution scores by delivering exceptional service to both internal and external clients.• Provisioned user accounts within Microsoft Active Directory and Exchange 2010 environments, ensuring seamless integration and access management.• Implemented and managed IAM systems, ensuring secure and efficient access control across the organization.• Demonstrated strong analytical skills by collaborating with technicians from various engineering disciplines to troubleshoot and resolve complex system-level issues.

• Partnered with Tier II and Tier III help desk peers based in the US, India, and France to resolve complex problems that required escalation.• Diagnosed, troubleshoot, and resolved a range of software, hardware, and connectivity issues.• Excelled in asking probing questions to identify root causes and researching, analyzing, and rectifying problems efficiently• Documented all troubleshooting, resolution and escalation steps using ServiceNow.• Developed and delivered comprehensive training programs for new and existing service desk staff, enhancing their technical skills and customer service abilities