Joseph Taverna Email & Phone Number

Bethesda, MD, US

• Led the design and implementation of scalable system architecture, resulting in an overall increase in system performance.
• Led the migration of on-premises applications to Azure, achieving a seamless transition with zero data loss and minimal disruption to services.
• Configured and maintained Azure networking components, including virtual networks, Application Gateway, Private DNS, and VPN gateways, resulting in improved network security.
• Deployed and managed Citrix Virtual Apps and Desktops to deliver virtualized applications and desktops to 500+
• Implementation of HYCU backup solution, supporting a seamless restore solution.
• Conducted system audits to ensure compliance with ISO 2700 and FedRAMP

Tampa, Florida, US

• Served as Office 365 Global Administrator, managing Office Admin, Exchange, Security and Compliance, Azure AD, SharePoint, Teams, and Endpoint Manager.
• Configured and managed Hyper-V virtualization, along with Windows Server 2008/2016/2019, Active Directory, DHCP, and Sites and Services, ensuring optimal performance and reliability.
• Implemented security measures, including firewalls, antivirus software, and intrusion detection systems.
• Coordinated and executed regular system updates and patches across 100+ servers, ensuring 100% compliance with industry security standards.

Tampa, Florida, US

• Operated directory-based provisioning systems utilizing MS Active Directory Domain Services and Azure Active Directory, including the implementation and management of Single Sign-On (SSO) solutions.
• Managed identity and access management support for business and technical teams in the design of standardized products and customizedsolutions.
• Implemented and supported both new and existing applications within the SAILPOINT IQ platform, ensuring seamless integration and optimal performance.
• Developed PowerShell scripts to automate the identification and resolution of identity access discrepancies, enhancing efficiency and accuracy.

• Installed and supported IT systems for over 150 clients across Pennsylvania, New Jersey, New York, and Maryland.
• Researched, implemented, and upgraded software and hardware systems including but not limited to servers, workstations, tablets.
• Conducted comprehensive risk assessments to identify potential threats and vulnerabilities, leading to the development of effective mitigation strategies
• Developed training materials and provided instructions for the use of Financial systems to end-users
• Collaborated with business software vendors to implement best practices, ensuring optimal software performance and user satisfaction.

• Served as the escalation point for resolving advanced system and security issues, consistently achieving 100% resolution scores by delivering exceptional service to both internal and external clients.
• Provisioned user accounts within Microsoft Active Directory and Exchange 2010 environments, ensuring seamless integration and access management.
• Implemented and managed IAM systems, ensuring secure and efficient access control across the organization.
• Demonstrated strong analytical skills by collaborating with technicians from various engineering disciplines to troubleshoot and resolve complex system-level issues.

• Partnered with Tier II and Tier III help desk peers based in the US, India, and France to resolve complex problems that required escalation.
• Diagnosed, troubleshoot, and resolved a range of software, hardware, and connectivity issues.
• Excelled in asking probing questions to identify root causes and researching, analyzing, and rectifying problems efficiently
• Documented all troubleshooting, resolution and escalation steps using ServiceNow.
• Developed and delivered comprehensive training programs for new and existing service desk staff, enhancing their technical skills and customer service abilities