Judith T. Email & Phone Number

Trafalgar Square

Club Quarters builds full service hotels in prime city locations in the U.S. and U.K. for the use of member organisations. In addition to the convenience of staying in a location exactly where you need to be, our club-like environments provide travellers with convenience and better security – all at significant savings, and with many value-added benefits.The services we offer include:• Access to members-only Club Living Room featuring complimentary refreshments, computer work stations, printing and newspapers• Free WiFi• Free chilled, purified bottled water• Free exercise equipment delivered to guest room• Shopping service• Luggage storage between visits• 24/7 Member Service Desk• Low fixed member rates – on all rooms all the time• Late check‐out for a nominal fee• Day use rooms, meeting and events space

Gracechurch Street, London

 Managing a team of Guest Service Managers in 203 room business hotel Providing business users with innovative and complimentary services in a club-like atmosphere Day-to-day operational running of the hotel Upholding service standards and resolving guest complaints Implementing training, performance appraisals and development plans  Monitoring guest feedback and on-line reputation management  Guest room quality inspection reports Purchasing for the department and controlling costs Monitoring daily audit and compiling monthly performance reports Responsible for banking, hotel chequebook, balancing credit card charges and dealing with chargebacks

Connections at Trafalgar Square Connections is a modern, full-service flex co-work space for mobile professionals, start-ups, small businesses and independent consultants. Offerings include permanent and shared desks, private offices, meeting and event spaces

Bloomsbury, London, Uk

 Supervised a team of 6 receptionists in 4*deluxe 110-bedroom hotel Participated in the upgrading of the hotel from a 3* to a 4* deluxe and inclusion in ‘Britains Best Loved Hotels’. Overseeing the installation of a new switchboard and voicemail system

Nvq Diploma In Leadership & Management, Level 5

Institute of Leadership & Management designed course encompassing strategic planning, business processes, managing change & providing.

Diploma In Advanced Hospitality & Tourism Management Level 4

Units covered: Business Strategy, Managing the Business Environment, Marketing Management , Services Marketing, Managing the Consumer.

Higher Apprenticeship In Management Level 3

Btec National, Travel & Tourism

 Tourism Management – Merit  Investigating Tourism Impact – Merit  Sales & Marketing – Pass