Jonathan Tawfick Email & Phone Number

Bloomington, Minnesota, United States

• Proactive problem-solving with the ability to think on my feet while providing excellent customerservice
• Use logical and persistent troubleshooting steps to find technical concerns and solutions
• Proficiently navigate through account databases and technical business software to complete dailytasks
• Troubleshoot 70+ calls a week ranging from residential to commercial clients and technicians
• Maintain sensitive information within internal departments through documentation and product-testing
• Uphold security and integrity of customer accounts

Bradenton, Florida, United States

• Processed orders, deliveries, and loading tickets for clients
• Manage customer merchandise through account databases
• Acted as a liaison between customers and internal departments

Mankato, Minnesota, United States

• Superior time management and organizational skills while working in a fast-paced environment
• Applied an agile mindset to complete time-sensitive tasks and department needs
• Responsible for new employee training and accountability
• Problem-solving daily tasks for effective and efficient workflow
• Flexibility and resilience when working in a changing environment

Parrish, Florida, United States

• Searched different e-commerce sites to find products in the range of budgets for every customer
• Developed a positive experience by promptly and proficiently supporting customers
• Used strategies to drive profitable sales
• Applied a strategic mindset to achieve business goals and customer needs
• Used specialized inventory software to monitor fluctuating merchandise

Minneapolis, Minnesota, United States

• Acted as an independent self-starter with minimal supervision
• Used specialized equipment to install and download technical software for customer appliances
• Effectively used a detailed-oriented and creative mindset when dealing with daily tasks
• Demonstrated a high degree of strong judgment, decision-making, and critical thinking skills
• Used a strategic mindset when mitigating the risk of damages or injury