Jonathan Tawfick Email & Phone Number

Bloomington, Minnesota, United States

• Proactive problem-solving with the ability to think on my feet while providing excellent customerservice• Use logical and persistent troubleshooting steps to find technical concerns and solutions• Proficiently navigate through account databases and technical business software to complete dailytasks• Troubleshoot 70+ calls a week ranging from residential to commercial clients and technicians• Maintain sensitive information within internal departments through documentation and product-testing• Uphold security and integrity of customer accounts• Responsible for the confidentiality of internal documents and special projects• Collaborate with team members to ensure ongoing improvements in quality and service

Bradenton, Florida, United States

• Processed orders, deliveries, and loading tickets for clients• Manage customer merchandise through account databases• Acted as a liaison between customers and internal departments

Mankato, Minnesota, United States

• Superior time management and organizational skills while working in a fast-paced environment• Applied an agile mindset to complete time-sensitive tasks and department needs• Responsible for new employee training and accountability• Problem-solving daily tasks for effective and efficient workflow• Flexibility and resilience when working in a changing environment

Parrish, Florida, United States

• Searched different e-commerce sites to find products in the range of budgets for every customer• Developed a positive experience by promptly and proficiently supporting customers• Used strategies to drive profitable sales• Applied a strategic mindset to achieve business goals and customer needs• Used specialized inventory software to monitor fluctuating merchandise

Minneapolis, Minnesota, United States

• Acted as an independent self-starter with minimal supervision• Used specialized equipment to install and download technical software for customer appliances• Effectively used a detailed-oriented and creative mindset when dealing with daily tasks• Demonstrated a high degree of strong judgment, decision-making, and critical thinking skills• Used a strategic mindset when mitigating the risk of damages or injury