Taylor Stevens Email & Phone Number

Phoenix, Arizona Area

• Scaled the Account Management team from 1 to 8 employees
• 3rd employee and first client services hire
• Created a streamlined implementation process to more effectively track and manage a greater volume of client implementations
• Selected and implemented company helpdesk solution
• Improved company-wide operations and accountability by implementing a task management solution
• Created a process to collect client feedback to give greater insight into customer satisfaction and validate the product roadmap

Phoenix, Arizona Area

• Defined the schedule and expectations with Technology Manufacturing Groups
• Conducted spending analysis
• Synthesized data into key messages for senior management
• Influenced Technology Manufacturing Groups' direction on key business issues
• Ensured all Technology Manufacturing Groups' planning cycles are aligned from a volume/demand perspective with division and group partners

Phoenix, Arizona Area

Charlotte, North Carolina Area

• Designed a new mobile on-boarding experience to improve customer retention
• Created business requirements for a new mobile interface to service customers with solely a credit card relationship
• Analyzed competitors and formulated a strategic business plan regarding the use of customer location in the mobile app
• Spearheaded project and worked cross-functionally to improve mobile content and increase customer satisfaction

Provo, Utah Area

• Named “Top Consultant of 2014” for delivering $3.7 million in consulting services
• Collaborated with three cross-functional teams to win head-to-head competition for a $1.2 million account by performing an ROI analysis that demonstrated that revenues increased 20% during a 90-day product trial
• Communicated daily with 10-15 clients to lead and deliver software implementation services
• Analyzed internal processes to increase deal flow and customer satisfaction by spearheading team-wide initiatives that expedited software implementation and integration
• Interviewed candidates and made recommendations for hiring new consultants
• Increased client sales by an average of 30%

Master Of Business Administration (M.B.A.), Finance And Financial Management Services, 3.8

Activities and Societies: Student Ambassador, Finance Club, Consulting Club

Bachelor Of Arts (Ba), History, 3.7

History

Accepted to a selective program to attend Cambridge University for one semester in which I studied under Cambridge Professors in the.