Jt Buser Email & Phone Number

• Currently working with some of the most influential merchants in the marketplace. Manage the largest and most strategic accounts for Accertify while maintaining a very high client satisfaction rate. Client base covers.
• Consistently scores as an Over Performer every year (top 1-3%).
• Handles the largest and most strategic accounts for Accertify. Most accounts over $1M in ARR, with several between $2.5M-$4.5M in ARR each.
• Awarded the Prestigious American Express President’s Award (top 3% in all of American Express) and Chairman’s Award in 2018 for 18 negotiated agreements signed.
• Negotiated the two largest contract renewals in company history in a single year. Each contract was over $3M in ARR and record lengths for each client.
• Regularly presents Quarterly Business Reviews for current champion (e.g, Manager, Director of Fraud), as well as VP/Sr. VP level. These include overall performance of Key Metrics, KPIs, ROI, and strategic.

Austin, Texas Area

-In charge of the Authenticity program which is a key market differentiator for Bazaarvoice-Program has been featured on numerous media outlets including PBSNewshour and Help-Net Security-Regularly present at anti-fraud summits including Iovation, Accertify, and MRC-Sit on the client advisory board for Accertify-Built and managed a team of fraud analysts.

-Managed a Proof of Concept for installing Device Fingerprinting (Threatmetrix) on one client’s site for capturing fraudulent Ratings and Reviews. Used results to inform Executive Leadership about the need for a full time fraud team. This was approved and the team was created-Developed special project to leverage existing workforce to test processes.

-Managed reporting team that was responsible for reporting, benchmarks, metrics, analytics that spanned across a large amount of external clients was well as internal clients that included sales, marketing, client success, product management and executive leadership-Main focus of the team was to increase usage and adoption, while at the same time decrease.

-Created an extensive quarterly report for all external clients on a limited budget by using SQL, Excel, and PowerPoint which is still in adoption 4 years later. This semi-automated report reduced time to run by 240% while increasing the quality of previous reports. Nominated for yearly genius award-Developed an internal health index for each client that.

- Product Management duties included establishing need, vendor alignment, data modeling, beta testing and both internal and external delivery. This included a custom dashboard for external clients using a 3rd party vendor and using the same data collection for a separate benchmark product, Bulldog Index, used for Lead Generation activities- Promoted.

- Lone statistician in corporation, which involved the training, technical support, bug reporting, fixing, and consulting for a real-time statistical solution across the global network- Helped develop concept of “champion process” in which selected processes are monitored using monthly metrics and meetings with engineers, site-directors and customers in.

- Consulted with mostly Fortune 500 companies on statistical techniques and interpretation of both scientific and industrial analyses- Product Manager for Neural Networks. Involved lead training, technical support, and bug reporting. Tested software for limitations and worked directly with software engineers to fix issues - Co-directed the product.

Ms, Experimental Psychology

Ba, Psychology