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Currently working with some of the most influential merchants in the marketplace. Manage the largest and most strategic accounts for Accertify while maintaining a very high client satisfaction rate. Client base covers Retail, Airlines, Ticketing, Theme Parks, Government and OTAs. Job function requires partnering with client to understand and achieve their fraud goals; ensure success from both a platform, strategic, and a ROI perspective; establish relationships beyond current champion with focus on C-level; negotiate renewals for current services and add new services when applicable.• Consistently scores as an Over Performer every year (top 1-3%).• Handles the largest and most strategic accounts for Accertify. Most accounts over $1M in ARR, with several between $2.5M-$4.5M in ARR each.• Awarded the Prestigious American Express President’s Award (top 3% in all of American Express) and Chairman’s Award in 2018 for 18 negotiated agreements signed. • Negotiated the two largest contract renewals in company history in a single year. Each contract was over $3M in ARR and record lengths for each client. • Regularly presents Quarterly Business Reviews for current champion (e.g, Manager, Director of Fraud), as well as VP/Sr. VP level. These include overall performance of Key Metrics, KPIs, ROI, and strategic goals/timelines in regard to fraud and chargebacks. • Within the first 6 months at company, created a semi-automated report for Quarterly Business Review for fraud metrics and KPIs using SQL, Excel, PPT that all Account Managers could use. This report is still used today.

Austin, Texas Area

-In charge of the Authenticity program which is a key market differentiator for Bazaarvoice-Program has been featured on numerous media outlets including PBSNewshour and Help-Net Security-Regularly present at anti-fraud summits including Iovation, Accertify, and MRC-Sit on the client advisory board for Accertify-Built and managed a team of fraud analysts from the initial concept and trained them on a newly created function for capturing online fraud of user-generated content (Ratings and Reviews). This is the first of its kind and is the most sophisticated fraud detection system related to user-generated content -Installed device fingerprinting technology (Iovation) and a case management system (Accertify) across a large amount of clients and two separate installations. Duties included data modeling, product management, Q&A, testing, strategies, algorithms, operations and procedures. Completed this in 3 months from approval with no failures. Capture rate is 4x higher than industry standard while keeping client and consumer friction to a minimum-Day to day duties include analysis, investigations, operations, strategy, continual improvement, training, client communication (internal and external), evangelizing team success and vendor relationships

-Managed a Proof of Concept for installing Device Fingerprinting (Threatmetrix) on one client’s site for capturing fraudulent Ratings and Reviews. Used results to inform Executive Leadership about the need for a full time fraud team. This was approved and the team was created-Developed special project to leverage existing workforce to test processes, operations, and strategies for a pilot prior to hiring full time team decreasing the learning curve and becoming more productive quicker than expected-Wrote all strategies, procedures, algorithms, investigations and training materials from scratch as it was the first of its kind fraud detection system

-Managed reporting team that was responsible for reporting, benchmarks, metrics, analytics that spanned across a large amount of external clients was well as internal clients that included sales, marketing, client success, product management and executive leadership-Main focus of the team was to increase usage and adoption, while at the same time decrease the amount of resources to run reports so that the team could work on more strategic analysis.-Supported recruiting efforts and helped grow the team from 3 to 8

-Created an extensive quarterly report for all external clients on a limited budget by using SQL, Excel, and PowerPoint which is still in adoption 4 years later. This semi-automated report reduced time to run by 240% while increasing the quality of previous reports. Nominated for yearly genius award-Developed an internal health index for each client that used financials, interactions with the company, and technology adoption. This index was was adopted across entire company-Created initial algorithms on how to capture fraudulent reviews and helped develop them into an internal product-Supported any other reports, analytics requests, and statistical analysis such as a/b testing and web analytics

- Product Management duties included establishing need, vendor alignment, data modeling, beta testing and both internal and external delivery. This included a custom dashboard for external clients using a 3rd party vendor and using the same data collection for a separate benchmark product, Bulldog Index, used for Lead Generation activities- Promoted utilization of marketing metrics through thought-leadership via webcasts, micro sites, monthly newsletter articles, conference presentations, blogs and press releases - Managed a cross-functional team to evaluate Business Intelligence providers to deliver next generation reporting and dashboard systems. Results and recommendations were presented to the Executive Level and were accepted- Key decision maker on Enterprise-wide Campaign Management System (Eloqua, UNICA) and Web Analytics package (e.g., Coremetrics, Sane Solutions) and data models for all internal and external data utilized within the company

- Lone statistician in corporation, which involved the training, technical support, bug reporting, fixing, and consulting for a real-time statistical solution across the global network- Helped develop concept of “champion process” in which selected processes are monitored using monthly metrics and meetings with engineers, site-directors and customers in regards to continual improvement. - Created 60 course hours of statistics in regards to Six Sigma approach and statistical software skills. Culminated in establishing “Functional Process Control” across the enterprise for process improvement- Presented statistical results to Customers and Sr. Management which led to a change in the way reports and indices were provided to the customers putting Photronics in the position as the leader in real-time statistics - Published and presented the first ever “pure” statistical paper at the 22nd Annual BACUS Symposium on Photomasks

- Consulted with mostly Fortune 500 companies on statistical techniques and interpretation of both scientific and industrial analyses- Product Manager for Neural Networks. Involved lead training, technical support, and bug reporting. Tested software for limitations and worked directly with software engineers to fix issues - Co-directed the product development of General Linear Modeling (GLM) applications. Refined the user-interface and functional capabilities and tested software for numerical accuracy and stability. Coordinated facets of alpha and beta testing. Futures magazine (March 2000) declared the GLM program the "Lexus" among the competing products

Ms, Experimental Psychology

Ba, Psychology