Jeff Carter Email & Phone Number

United States

Washington, District Of Columbia, United States

Washington Dc

Washington, Dc, United States

Senior career official in OPA; serves as principal advisor to the Assistant Commissioner. Serves as Acting Assistant Commissioner in the absence of a political appointee. Manages the office’s strategic direction and directly supervises the OPA Chief of Staff and subordinate division directors responsible for media relations, visual communications, digital engagement, internal communications and mission support. • Serves as communications advisor to Commissioner, Deputy Commissioner, other executives and component chiefs. Provides direction, advice and guidance to communications staffs in the Office of Field Operations, U.S. Border Patrol, Air and Marine Operations, Office of Trade, Office of Human Resource Management and Office of International Affairs.• Liaison to the Department of Homeland Security’s Office of Public Affairs and interagency partners. Represents CBP with the media, senior officials and the public.• Develops and implements public affairs policy and strategy documents reflecting agency, department and administration priorities. • Evaluates communications efforts and executes adjustments and improvements. Began building and staffing OPA’s strategic communications and planning function.• Directs day-to-day public affairs functions, tracks progress and approves routine, emergent and short-fuse internal and external communications. • Manages office administration, budget and staffing for 90 geographically dispersed employees.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Indianapolis, Indiana Area

Responsible for the planning, direction, and leadership of the Human Capital Program Office. Directly supervised 15 civilian and military employees in the execution of workforce planning, succession planning, the financial management certification program and human capital strategy and planning.• Managed employee life-cycle competency development and identified training solution and talent acquisition needs. • Established goals and objectives to align agency priorities with Department of Defense strategic goals and objectives. • Advised senior agency leadership and partnered with peers including the Director of Human Resources. • Initiated data-based decision making to advise site directors and mission area directors on employee gains, losses, retention and retirement. • Developed and implemented workforce planning models in alignment with organizational objectives.

Indianapolis, Indiana

Responsible for internal and external communications efforts with employees, the public, media and Congress. • Led 25 federal employees at four nationwide locations, ensuring unity of effort.• Coordinated timely and accurate responses to news media inquiries.• Led employee communications efforts including the e-publication of an internal newsmagazine and timely leadership emails.• Engaged and informed leadership concerning congressional actions and impacts; coordinated legislative change proposal submissions.• Directed social media and multimedia (video/graphics) efforts to support communications objectives.• Managed the agency’s Freedom of Information Act and Privacy Act compliance and served as the designated Senior Component Official for Privacy.

Washington, District Of Columbia

Executed an active media outreach program which effectively conveyed information, often of a sensitive or controversial nature, to a wide variety of local, national and international audiences.• Developed and implemented effective media relations campaigns to generate positive coverage of agency activities, programs and policies; managed media outreach and response to inquiries.• Provided guidance and empowered 16 field and four headquarters public affairs officers to independently perform duties resulting in improved morale and increased agency coverage.• Initiated bottom-up rewrite of standard operating procedures, best practices and individual expectations documents to reflect team-enabled business model.• Established Media Relations Division as a leader in agency social media outreach; shifted pilot program to permanent status and mandated public affairs officer participation in social media outreach efforts resulting in increased engagement.

Washington, District Of Columbia

Selected to serve critical need, six-month detail as Acting Deputy Chief of the Office of Communications; chief operating officer for agency’s internal and external communications efforts; directly supervised six division chiefs and managed efforts of 70+ employees to tell the agency’s story across multiple platforms; served as strategist, adviser and counselor to agency leadership.

Washington, Dc

Provided leadership and strategic direction in the development and implementation of communications campaigns to raise awareness among various external audiences about agency programs and initiatives. • Led the production, promotion, and dissemination of messages and materials through multifaceted communications and outreach programs involving print, broadcast, social media, special events and partnerships with other government agencies, advocacy groups, businesses, professional associations and trade organizations.• Directed a professional team of seven communications strategists; established performance standards and provided employees with informal feedback, formal performance evaluations, and informal and formal performance recognition. Determined program goals, long and short term strategies and led the development of implementation plans.• Collaborated extensively with internal and external partners to develop and implement effective communications campaigns to reach new and under-served audiences and communicate information to a wide range of targeted publics; evaluated data to determine campaign success. • Served as the coordination liaison to the Department of Homeland Security’s Office of Public Affairs and partnered with other federal agencies to ensure a coordinated federal effort in communicating immigration and citizenship information.

Washington D.C.

Directly managed the agency’s global media engagement program.• Agency spokesperson; planned, organized and evaluated communication strategies, programs and materials for headquarters and field outreach.• Managed, assigned and appraised the work of 15 field and four headquarters public affairs officers in the Media Relations Division; hired new personnel and administered budget.• Assessed current events, media reports and legislative issues which could impact the agency.• Maintained effective working relationships with key management officials within and outside of the organization and members of the national press corps.• Drove agency social media outreach; managed six locally focused official Twitter accounts.

Washington, Dc

Served as the senior communications professional and official spokesperson for the Management Directorate; responsible for all public, media, employee and Congressional communications activities surrounding the directorate's six lines of business - financial, human capital, information technology, procurement, security, and readiness support.• Provided strategic counsel to executive management on the development and evaluation of department-wide programs; created and implemented strategies to achieve communication objectives.• Evaluated the impact and effectiveness of outreach and marketing efforts – including earned media placements, targeted paid media and branding efforts – and recommended corrective measures when warranted.• Directly supervised two full-time communications specialists while providing leadership and guidance to a matrixed team of nine communicators at the directorate and line-of-business levels.• Led executive communications activities - including media interviews, public speeches, Congressional hearing testimony, employee messages and social media outreach - for the Under Secretary for Management and business line leaders.

Jeff developed and implemented public affairs strategies, plans and policies to promote the U.S. Marshals as a law enforcement leader. He directly supervised one administrative officer and seven public affairs practitioners while coordinating the public affairs activities of Deputy U.S. Marshals at 94 district offices and six regional fugitive task forces. Jeff increased the agency’s public profile in key news media outlets through targeted communications outreach and initiatives. He initiated an investment in entertainment media opportunities which resulted in numerous fictional and non-fictional shows on broadcast television and placements in major motion pictures. Jeff established a robust, locally-focused community relations program, provided outreach tools and developed agency outreach policy encouraging employees to seek opportunities to raise the agency’s visibility in local communities.Jeff also managed the agency history program. He created the first service-wide history policy governing the collection, preservation, interpretation, and dissemination of historical information and the acquisition, inventory, storage, display and disposition of historical artifacts and records. Recognizing the importance of imagery in telling the U.S. Marshals story, Jeff established the first-ever agency photojournalist capability dedicated to leveraging the use of operational imagery to increase external service visibility and internal employee morale. He created an agency imagery policy governing employee-produced photographic and video images of service activities, functions, and missions. Jeff enhanced the U.S. Marshals web presence by acquiring internet content responsibilities and re-designing www.usmarshals.gov and initiated the agency’s social media efforts.Jeff served as principal strategic communications advisor to the agency director and other senior headquarters and field leadership.

Detailed to the Department of Homeland Security as the primary point of contact for press engagement by Adm. Thad Allen, the National Incident Commander for the BP / Deepwater Horizon oil spill response, Jeff facilitated an aggressive strategic communications and media engagement plan for the National Incident Command. He moderated daily national press conferences by Adm. Allen and other senior administration officials, facilitated media embeds and interviews, identified key constituencies, designed and implemented effective tactics and produced customized products for communicating a broad spectrum of organizational initiatives including well-site operations, sub-sea oil monitoring, claims processing, wildlife rehabilitation and the demobilization of the organization following the successful well-kill. Jeff achieved his outreach objectives of increased visibility and public understanding for the “whole of government” response and increased public confidence in the federal response efforts. His hard work contributed greatly to improved assistance for incident victims in the five states along the Gulf Coast.

Jeff served as the principal national spokesperson for this $9 billion federal intelligence, regulatory, law enforcement and military agency, directing crisis communications activities and raising the visibility of the service for a range of real-world incidents including hurricane responses, search-and-rescue cases and drug interdictions. He managed, administered and trained four senior military and civilian public affairs practitioners responsible for conveying Coast Guard initiatives and issues, policies and operations to the public, media, Congress, industry and employees and coordinated the activities of 10 public affairs practitioners at subordinate public affairs offices across the nation. Jeff's vision and leadership was crucial in the success of the Coast Guard's “one message, many voices” strategy.

Detailed to the Department of Homeland Security, Jeff created and led the communications office for a new headquarters directorate. He provided strategic communications counsel to senior leadership, developed national communications guidance for employees and aligned directorate, department and administration communications strategies.Jeff identified key audiences, designed and implemented tactics and produced customized products for communicating cyber security, infrastructure protection, risk analysis and biometrics identity services.

Jeff led Coast Guard communications efforts before and immediately following landfall of Hurricane Katrina resulting in unprecedented coverage of rescue activities by major print and broadcast outlets. He then deployed to the Gulf Coast where he directed the Hurricane Katrina federal joint information center in Louisiana, bringing together disparate agency cultures in a cohesive organization and providing vision and leadership to a staff of 40 to procure equipment, establish procedures and dramatically improve communication with news media on scene. After transitioning to press secretary he managed personal media engagements for Adm Thad Allen, the principal federal official. Jeff's efforts increased public confidence in federal response and recovery actions and improved assistance to more than 1.5 million disaster victims.

Jeff planned, directed and evaluated public information activities for all Coast Guard units and staff west of the Rocky Mountains. Serving as the commander’s advisor on public affairs and legislative outreach programs, he was the principal spokesperson for Coast Guard initiatives and issues. He led area and district communications efforts during post-9/11 organizational changes and served as a Media Relations Officer for Operation Enduring Freedom detainee operations in Guantanamo Bay, Cuba, and as a Public Affairs Officer for Coast Guard Forces Southwest Asia during Operation Iraqi Freedom.

Master Of Mass Communication, Public Relations

Activities and Societies: Public Relations Student Society of America (PRSSA) Drewry Chapter

Education record

NSELS is a training and networking opportunity for Department of State and interagency officials presented by the Foreign Service.

Joint Public Affairs Course

Public Affairs Officer Qualification Course

Bs, Liberal Arts, Sociology

Education record

Officer Candidate School (OCS) is an extensive 17-week course of instruction which prepares candidates to serve effectively as officers.