General Manager
Carolina Mobility & Seating, Inc
Champion the management of developing procedures in areas of personnel, IT, quality assurance, and financial reporting to meet, exceed, and grow the company greater than 20% for five years. Mentored staff on products, budgets, performance schedules and objectives. Lead the presentations and company-wide meetings that supported the development of KPI’s in sales territories and regional offices. Researched confidential corporate data to provide business intelligence reporting on product sales and profit margins by office sales representatives. Coordinated feedback from service providers to improve turnaround and response. Prepared annual budgets and reported monthly on lead gap analysis for four branches. Completed outlines and drawings for building improvements for three locations for use of remote office facilitation. Opened full service turnkey office in Chesapeake, Virginia on time and within budget. Implemented relational database (LIMS) to improve system support and shorten response time to clients and customers. Utilized one-page business plans for effective understanding of the performance gaps for individual departments of employees. Interacted and supported on facilitating communication with Carolina Mobility corporate office on providing financial updates, capital budget expenditures, and strategic plans. Served as facilitator who organized and managed daily punch list of items and vehicle issues including: purchasing new vehicles, insurance, inspections, and major repairs. Served as Program Manager for various facilities and set up offices in Wilmington, NC and Norfolk, VA and retrofit the Greensboro, NC location.