J. Thomas Dickey Email and Phone Number

• I mentor and coach a team of 6 account managers directly and support a total of 40 account managers• I guide reps on how to hit revenue, retention, and sales goals consistently via coaching around organization, executive presence with clients, and successful analysis + prioritization of critical impact clients in territory.• Continually coach on sales best practices to ensure goals are hit and exceeded. Adjust to changes within the industry/economy to ensure reps are capable of continually driving value to our clients and our company.• Coach account managers on next steps in their careers and the best ways to advance. Used their goals/motivators to set milestones throughout the year and show progress towards those goals. I've coached tenured employees looking to advance, helping them to move up into more senior roles and successfully getting them placed in higher-status positions. I have also leveraged my training background to become the go-to person to train new hires, advance them through the early stages of the role, and ensure they have the tools they need to be immediately successful and confident. • Develop sales/AM best practices to advance not only my team, but the sales org as a whole. • Helped to mentor and support other new managers as they ramped up in role.• Conduct hiring processes for new hires on the Client Success team. I help to define best practices that are used by other hiring managers to make sure new hires fit the role and org, ensuring that we hire only A-player talent.

Assist software vendors with PPC marketing needs for campaigns across all of Gartner Digital Markets.

Executed company directives to frontline sales professionals in a KPI driven and fast-paced environment. Managed high revenue markets successfully and turned an underperforming team into one that overperformed regularly. Coached reps on sales best practices to improve win rates and explored complex datasets to find data-driven ways to improve overall metrics. The team went from sub-95% goal attainment to 110%-140% attainment in a matter of weeks.

-Train new hires to be confident and knowledgeable phone advisors.-Assist in hiring practices, including conducting interviews and attending recruiting events-Create curricula to support key business functions, and to communicate changes to our advising process.

-Train new hires.-Assist in hiring practices.-Update and create curricula to support advisor team operations.

-Assessed software needs with potential buyers over the phone.-Recommended fitting software products based on needs.-Connected potential buyers with vendors for further discussion.

-Gathered information over the phone and internet on companies' IT environments.-Wrote and published content based on these findings. -Managed and coordinated with off-shore employees to help with information gathering and confirmation.

-Managed the scheduling of 30+ A/V related media service events per month.-Managed the scheduling of 15+ media technicians.-Oversaw maintenance, storage, distribution and upkeep of an inventory of over $6000 of audio/visual equipment. -Implemented new workflow procedures, expediting the scheduling process and ensuring proper delivery of service by trained technicians. -Organized and oversaw training of new media technicians.