Jonathan Thomas Email & Phone Number

Santa Clarita, California, United States

System & Network Management: Administered computer systems and networks, installing new equipment, software, and upgrades while ensuring optimal system performance and user satisfaction.Technical Support & Troubleshooting: Provided comprehensive desktop support, evaluating, diagnosing, and resolving hardware, software, and network issues while tracking workload and ensuring timely service delivery.Hardware & Software Maintenance: Coordinated installations, upgrades, and repairs… Show more System & Network Management: Administered computer systems and networks, installing new equipment, software, and upgrades while ensuring optimal system performance and user satisfaction.Technical Support & Troubleshooting: Provided comprehensive desktop support, evaluating, diagnosing, and resolving hardware, software, and network issues while tracking workload and ensuring timely service delivery.Hardware & Software Maintenance: Coordinated installations, upgrades, and repairs of hardware, software, and peripherals, collaborating with vendors and contractors for maximum efficiency.Purchasing & Vendor Management: Managed procurement processes for IT equipment and services, maintaining purchasing contracts and liaising with vendors to ensure the agency’s technology needs were met.Security & Data Integrity: Assisted in coordinating IT security programs, implementing policies and training to safeguard the agency’s network while managing daily backups and other essential maintenance tasks.Process Improvement: Identified and implemented opportunities to enhance service delivery and operational efficiency, contributing to special IT projects and system improvements.Team Collaboration & User Training: Trained agency staff on software and hardware systems and worked closely with IT colleagues to support agency-wide technology initiatives. Show less

Managed Help Desk tickets providing prompt and courteous technical support for Windows 7/10, O365, and Intune environments.Troubleshoot hardware and OS issues on computers and mobile devices, ensuring minimal downtime and a high level of customer satisfaction.Managed user accounts, group policies, and access controls, maintaining strict adherence to security and organizational guidelines.Set up and deployed hardware/software for new hires and employees, ensuring smooth… Show more Managed Help Desk tickets providing prompt and courteous technical support for Windows 7/10, O365, and Intune environments.Troubleshoot hardware and OS issues on computers and mobile devices, ensuring minimal downtime and a high level of customer satisfaction.Managed user accounts, group policies, and access controls, maintaining strict adherence to security and organizational guidelines.Set up and deployed hardware/software for new hires and employees, ensuring smooth onboarding and system readiness.Supported IT operations during technology rollouts, mergers, and acquisitions, ensuring seamless transitions and minimal disruption.Assisted in software license management and asset tracking, maintaining accurate inventory and compliance.Maintained Active Directory and email distribution lists, optimizing organizational communication and security.Developed IT procedures and delivered staff training, promoting best practices and enhancing team capabilities. Show less

Glendale, California

Managed operations for the Mall Kiosk Department, troubleshooting technical issues both onsite and remotely for Apple iPads, Cradlepoint routers, and other critical equipment.Led retail staff, addressing escalated technical tickets and implementing strategies that boosted customer satisfaction and kiosk performance.Drove process improvements by creating technical documentation, streamlining workflows, and reducing recurring technical issues.

North Hollywood, California

Provided first-level technical support, efficiently resolving issues related to computer systems, software, and hardware for end-users.Specialized in remote troubleshooting, and addressing technical problems with LAN, WAN, and other network systems to ensure minimal downtime and optimal performance.Maintained an extensive knowledge base, ensuring the availability of accurate technical support information to improve response times and user satisfaction.