Ted Thomas Email & Phone Number

Raleigh, Nc, Us

Experienced Information Technology Executive with 15+ years of experience with IT operations management, enterprise architecture, application development, financial management, client relationships and leadership. In the time since my last position, I cared for an ill family member, spent time traveling, enjoyed family and also accepted a volunteer position on the Board of Trustees of Greenwood Village Community Association assisting with policies, budget and capital improvements. Always known to be a motivated individual, I have kept my skills sharp and am currently looking to return to the full-time work force in an IT Leadership role.

Directed all aspects of Information Technology Services organization at Windstream Communications. Windstream is a leading provider of advanced network communications and technology solutions with over five billion dollars in annual revenue. Windstream provides data networking, core transport, security, unified communications, broadband, entertainment and managed services to mid-market, enterprise and wholesale customers across the United States.Helped establish IT vision and core technology strategies for all operating environments to enable business plan achievement and success. Partnered with executives and decision makers throughout business to lead and shape technology priorities and investments. Directed delivery of all production IT applications and provided ongoing support of enterprise architecture, business process workflows, data center technologies, public cloud strategy, business social platforms, employee mobility, user productivity and digital transformation to enable business strategy and operations. Led implementation of multiple concurrent, enterprise-level development and technology projects as part of company’s strategic program.Developed and managed $60,000,000 operating budget, $25,000,000 capital budget, and 400-person organization balanced with employees, consultants, and contractors. Oversaw middleware and business process workflow development, systems architecture, data centers, desktops (18,000+), IT network (2,500+ locations), technical support teams, help desk, command center, contact center technologies (e.g., IVR), security and compliance, incident and change management, code control, production job execution (e.g., billing), output processing, systems management and monitoring, and file transmissions.ACCOMPLISHMENTS:~Helped grow Windstream revenue over 50% by successfully integrating and converting 13 acquired companies to Windstream systems; completed all financial and HR conversions on day of transaction close.(see below)

ACCOMPLISHMENTS: (cont'd)~Established technology roadmap, consolidating redundant systems and making targeted investments in system replacements to enable revenue achievement, expense reduction, and risk avoidance.~Successfully relocated Windstream primary data center in six months without business interruption and $3,000,00 under budget.~ Led or member of program steering committee for many strategic, enterprise programs including application rationalization & enablement strategy, AWS native cloud order management | CPQ & product catalog system, data center relocation, contact center technology replacement, acquisition integrations & divestitures, field workforce enablement, MPLS network consolidation and digital transformation program. ~Negotiated two enterprise agreements with Microsoft for various products and services, including Azure and Express Route. Dramatically advanced company digital workplace and resolved complicated software licensing issues.~Implemented new, omni-channel contact center system to over 3,000 customer service representatives reducing expense run rate and enabling seamless integration of the customer service experience across multiple support channels.~ Led effort to develop and implement mobile and digital transformation strategy for employees to enable work on anything, anywhere, anytime, including: - Delivery of virtual desktop infrastructure (VDI) with policies for bring your own device (BYOD); - Enhanced mobile device management (MDM) through deployment of AirWatch and InTune; - Mobile enablement of key business applications (e.g., CRM, dispatch, trouble ticketing); - SharePoint, Yammer and Jive deployment for workplace digital collaboration & automation; - Azure App Proxy and AD for presentation, authentication & cloud integration; - Skype for Business for enhanced communication, productivity and travel reduction; - OneDrive for employee cloud storage (including new Data Classification Policy)

Directed production delivery of all information technology services to support Alltel local telephone company operations in accordance with business negotiated service level agreements (SLA). These services included: data center operations, technical support, information security, job automation and execution, incident, change and asset management plus project delivery oversight. Provided fiscal guidance to team and successfully managed $20,000,000 operating and capital plans.• Proactively managed the project pipeline prioritization and delivery process utilizing a structured group review method and formal project management methodology for tracking and issue resolution.• Arbitrated production issues and change control disputes with applications development and other support groups to accelerate new business requested application features and functionality, and to ensure a high-quality, reliable production environment.• Negotiated and managed vendor relationships for purchased products and services to help achieve annual expense plan.• Partnered with Sales team on prospect presentations, RFP responses, and pro forma development to help achieve annual revenue targets.