🥐 J. T. Email & Phone Number

San Francisco, Ca, Us

Developing a data-driven platform that empowers authors to connect with readers and gain valuable insights into what readers are looking for and how to reach them.

New York, New York, Us

Orchestrated and coordinated engaging book club events, taking the initiative to invite authors to discuss their books and enrich members' literary experiences.Implemented effective outreach strategies, resulting in successful collaborations with multiple authors who shared their insights and perspectives.Demonstrated exceptional leadership skills by increasing club membership by a notable 27% within the initial three months of tenure.Fostered a vibrant and inclusive community of book enthusiasts, promoting a passion for reading and meaningful discussions.

New York, Ny, Us

Honored to have been chosen for Bubble's Immerse Program. Distinguished achievement: Bookworm was selected as a finalist to present at Bubble's prestigious Immerse Demo Day, showcasing excellence in entrepreneurship and innovation.

San Francisco, California, Us

Led and successfully executed the initiative to make Court Buddy CCPA compliant, ensuring the company's adherence to stringent data privacy regulations.Built and led a high-performing design and engineering team of 8 professionals, overseeing brand strategy, product design, and development.Spearheaded the revamp of brand strategy and product design, resulting in a substantial improvement in user experience across both mobile and web platforms.Designed and implemented innovative member payment solutions, leading to a remarkable 37% increase in revenue.

Established and led the product design function, serving as the organization's first design hire, and built a distributed design team.Successfully implemented a comprehensive brand refresh and maintained design consistency, contributing to increased usability and a high Net Promoter Score (NPS).Pioneered design recruiting processes and benchmarks, attracting top talent and maintaining high design standards.Integral to the company's success, played a key role in its acquisition by W.B. Games.

Played a vital role in developing innovative alternatives to small-molecule antibiotics for application in healthcare, veterinary, and agriculture industries.Led product design efforts aimed at creating groundbreaking solutions to combat antibiotic resistance, aligning with the company's mission to revolutionize microbiome-based therapeutics.Collaborated closely with cross-functional teams to translate scientific research and insights into user-centered design, ensuring the delivery of effective and impactful products.

Established LootBoxes to support medical workers with curated self-care goods, achieving rapid growth with 1200 customers within three months.Generated substantial monthly recurring revenue (MRR) of $54K by implementing effective business strategies and a customer-centric approach.Successfully attracted the attention of a larger organization, leading to the acquisition of LootBoxes, validating its value proposition.Demonstrated entrepreneurial prowess in building and scaling a successful venture in the self-care and healthcare industry.

Minneapolis, Minnesota, Us

Led the design function as Player's Health's first design hire, creating the internal design system and directing the product design process and team, dedicated to creating safer sports experiences for student-athletes.Delivered regular product updates, enhancing user safety and functionality.Achieved a 2x increase in direct user feedback, promoting a user-centric product development approach.Fostered and maintained vital relationships with school administrators, ensuring alignment with Player's Health's mission and objectives.

Boston, Ma, Us

Mentored and instructed aspiring designers, equipping them with industry-relevant knowledge and skills.Designed and delivered a comprehensive curriculum, ensuring program effectiveness and relevance.Cultivated an engaging learning environment, inspiring creative problem-solving.Facilitated hands-on projects and workshops, enabling students to build strong portfolios and prepare for successful careers.

Successfully undertook diverse freelance projects, offering comprehensive expertise in both product design and development.Crafted user-friendly and visually appealing interfaces while also implementing functional and responsive web solutions.Balanced project demands, ensuring high design and development quality, and delivering solutions aligned with client objectives.Leveraged a versatile skill set to provide end-to-end product design and development services tailored to client needs.

Bellevue, Wa, Us

Developed and delivered comprehensive training programs, ensuring employees' readiness to excel in their roles.Spearheaded the development of a continuous learning platform, enabling skill enhancement without affecting customer service levels.Collaborated with cross-functional teams to design and implement effective policies and procedures, enhancing risk management and compliance efforts.Played a pivotal role in achieving and maintaining high levels of employee competency, aligning with regulatory requirements.

Bellevue, Wa, Us

Developed and implemented training and troubleshooting protocols for the team, resulting in a remarkable 22% reduction in average call handling time.Monitored service levels for support tickets and inbound calls, ensuring prompt and efficient service delivery to customers.Achieved an outstanding 87% success rate in reducing churn of high-risk and VIP accounts, contributing to overall customer satisfaction and retention.

Us

Corrected problems in DAP, HLR, SMSC, Unisys VMS, and Glenayre VMS. Accurately reported network issues and routed to the correct Market for resolution. Managed market migration cleanup, network outages, and escalations.

L’Art De La Patisserie

Baking And Pastry Arts

Business Administration And Management, General

Psychology