Johnathon Fitzpatrick Email & Phone Number

Los Angeles, California, United States

Greater Seattle Area

Process Audits• SOP Reviews - Refined/rebuilt 58 procedures, achieving ISO 9001:2015 compliance.• Order Entry Improvement Plan – Conducted 12-month audit, reducing discrepant orders from 46% to 8% and ticket times by 92.5%, and increasing SLA compliance from 42% to 99.69%.• Order Entry Dashboard - Built an error tracker that reduced internal errors by 50%.Product Life Cycle• Demand Prediction - Templatized sales reporting and aggregated data entry for Engineering.•… Show more Process Audits• SOP Reviews - Refined/rebuilt 58 procedures, achieving ISO 9001:2015 compliance.• Order Entry Improvement Plan – Conducted 12-month audit, reducing discrepant orders from 46% to 8% and ticket times by 92.5%, and increasing SLA compliance from 42% to 99.69%.• Order Entry Dashboard - Built an error tracker that reduced internal errors by 50%.Product Life Cycle• Demand Prediction - Templatized sales reporting and aggregated data entry for Engineering.• SKU Setups - Standardized part specs & declarations for importing parts into customer databases.• End-of-Life Parts - Designed a Product Obsoletion SOP. Enforced on 57 projects.Customer Outreach• Price Lists - Distributed 9 quarterly pricing lists to 950 customers and fielded follow-ups from 6,000 contacts.• Sales Outreach - Coordinated 70 team email campaigns, reduced process from 17 hours to 1 hour.Part and Pricing Communication• Maintained custom pricing for 105 accounts.• Automated pricing outreach, reducing investigation times by 90%.3rd Party Vendor Management• Contract negotiations - Negotiated 5 Salesforce renewals, presented 17 vendor reviews to executives.• Project managed 6 software rollouts and 77 EDI integrationsCompliance• Built Full-Material Declarations, taught IMDS management.• Set up a customer request tracker and processing system, reducing requests by 75%.• Military Supplier - Coordinated military procurement as a vendor contact.CRM• Salesforce Admin for 30 users.• Rolled out major Lightning migration, rebuilding 12 objects.• Built dashboards tracking sales health and order entry accuracy.• Designed 702 requested reports, often in real time.ERP• Order Entry supervisor – Guided entry of 45-60 daily orders, resolved discrepancies, enforced SLA compliance.• Conducted root-cause analysis, developed automated solutions, reduced weekly investigations by 75%.Employee Supervision• Managed 6 hourly FTEs, retaining the company's record lowest turnover rate. Show less

Seattle, Washington

Salesforce CRM management and inside support.

Greater Seattle Area

• Developed proficiency in Salesforce.com Lightning & Classic to become the office's official SFDC Subject Matter Expert. Coached staff on the nuances of data entry, dashboard navigation and how to pull prospect, pipeline & productivity reports.• Sold 34 Memberships, converting 13% of First-Time Appointments and peaking with a 28% FTA conversion in Q3 2018, ranking 6th out of 45 sellers.• 25-35 sales prospect visits weekly and over 25,000 territory miles driven. 100 cold/warm… Show more • Developed proficiency in Salesforce.com Lightning & Classic to become the office's official SFDC Subject Matter Expert. Coached staff on the nuances of data entry, dashboard navigation and how to pull prospect, pipeline & productivity reports.• Sold 34 Memberships, converting 13% of First-Time Appointments and peaking with a 28% FTA conversion in Q3 2018, ranking 6th out of 45 sellers.• 25-35 sales prospect visits weekly and over 25,000 territory miles driven. 100 cold/warm calls per week qualifying prospects and setting first time appointments with business owners & decision makers. Show less

Seattle, Washington

Community Business Development Manager 2.5 yrs• Took an analytic and relentless approach to territory sales by meticulously maintaining a 30-day active contact schedule with 440 existing accounts, growing or rebuilding relationships from scratch. • Collaborated with dozens of local and headlining authors for in-store signings, stock availability, publishing strategies & book release promotions. Organized all in-store and community-related events including 20 bookfairs and 11… Show more Community Business Development Manager 2.5 yrs• Took an analytic and relentless approach to territory sales by meticulously maintaining a 30-day active contact schedule with 440 existing accounts, growing or rebuilding relationships from scratch. • Collaborated with dozens of local and headlining authors for in-store signings, stock availability, publishing strategies & book release promotions. Organized all in-store and community-related events including 20 bookfairs and 11 conferences / author offsites. Coordinated with warehouses & publishers for at least 140 bulk orders by corporations and institutions. Arranged for end-to-end ordering and personal delivery.• Conducted 327 public school visits, meeting with librarians, teachers and administrators, leading to renewed relationships and strengthened sales with 110 schools. Signed up 821 educators for the company’s discount program in a 3-month span. Recognized with the B&N Above & Beyond Award as a result.• Partnered with Wizards of the Coast to become the first and only B&N store sanctioned to host Magic: the Gathering. Executed 150+ events including FNM's, official tournaments and product releases. Trained three other stores to run events.Head Cashier 7 months • Sold 1,081 Memberships in a 7-month span with a 7% sales conversion rate (Company goal was 2%).Digital Sales Lead 1.5 yrs• Selected as one of ten digital leads company-wide to help plan long-term direction of NOOK. Led in-store product launches for 10 devices. Dedicated 1,000 hours working with customers troubleshooting e-reader & tablet devices. Ran 58 NOOK Nights classes teaching device navigation to novices.Bookseller 5 months • Sold over 300 new memberships to customers, exceeded double company goal with consistent 3%-5% conversion rate. Held record for store’s highest annual conversion rate. Show less

• Wrote 200+ blog posts helping shoppers know which products to buy and the best time to buy them. Compiled product buying guides, covered breaking news in tech and retail, constructed press releases, helped create customer-facing emails & FAQ’s, drafted site copy and updated Decide’s homepage daily.• Helped build database of media outlets and reporters. Pitched stories and research findings to reporters and bloggers. Tracked over 2,700 media mentions of Decide online, reporting results… Show more • Wrote 200+ blog posts helping shoppers know which products to buy and the best time to buy them. Compiled product buying guides, covered breaking news in tech and retail, constructed press releases, helped create customer-facing emails & FAQ’s, drafted site copy and updated Decide’s homepage daily.• Helped build database of media outlets and reporters. Pitched stories and research findings to reporters and bloggers. Tracked over 2,700 media mentions of Decide online, reporting results with monthly slide decks. Helped manage company’s social media presences on Twitter, Facebook and Google+.• Wrote stories on what we called “shopology,” finding the top products and the best times to buy them, mythbusting fake reviews and misleading retailer strategies. Quality-checked Decide.com’s real-time pricing data. Tracked blog & homepage traffic using Google Analytics, giving daily traffic reports for a year.• Answered 50-150 questions weekly from paying Decide members as the company's customer service contact. Helped customers through Decide's transition to eBay and coordinated personal responses to go along with completing more than 8,000 subscription transactions. Show less

Greater Seattle Area

• Wrote 100+ articles for papers, weeklies, blogs, magazines and TV using differing writing styles ranging from hard news to colorful profiles to hyper-local blog posts. Articles published in the Seattle Weekly, SeattlePI.com, SeattleMet magazine, GeekWire, KING5.com. WestSeattleBlog.com and PubliCola News

Greater Seattle Area

• Pioneered on-the-ground mobile reporting as Seattle’s first smartphone journalist, exclusively using social media (Twitter) to integrate in-person reporting, photography and local news aggregation while generating real-time conversations with readers, event participants and other journalists, all from a phone.• Covered breaking news including public events, festivals, building fires, medic responses, and traffic accidents. Conducted formal interviews with political candidates… Show more • Pioneered on-the-ground mobile reporting as Seattle’s first smartphone journalist, exclusively using social media (Twitter) to integrate in-person reporting, photography and local news aggregation while generating real-time conversations with readers, event participants and other journalists, all from a phone.• Covered breaking news including public events, festivals, building fires, medic responses, and traffic accidents. Conducted formal interviews with political candidates, analyzed potential legislation, built investigative pieces on candidates & consultants, profiled elected & appointed government officials. Show less

• Thrived in a high-intensity office (think Kinko’s) environment for five years multi-tasking extremely tight printing deadlines, helping stressed customers, troubleshooting industrial printer errors and software compatibility issues while quality-checking thousands of projects to deliver correctly and on time.• Oversaw $5k-$10k in new jobs daily, drafted and won bid approvals, completed daily finance reports.• Trained new team members, managed a 45+ person staff at one point… Show more • Thrived in a high-intensity office (think Kinko’s) environment for five years multi-tasking extremely tight printing deadlines, helping stressed customers, troubleshooting industrial printer errors and software compatibility issues while quality-checking thousands of projects to deliver correctly and on time.• Oversaw $5k-$10k in new jobs daily, drafted and won bid approvals, completed daily finance reports.• Trained new team members, managed a 45+ person staff at one point and opened/closed multiple stores at a time while working 80-100 hours per week for a month without one mistake. Show less

Decatur, Georgia

• Opened and closed restaurant as one of only 3 managers. All-time longest-tenured employee. Managed daily accounting and safe-based cash-handling for customer-facing transactions. Created pizzas from scratch for in-house and to-go orders while managing employee breaks and triaging bulk orders and special community events.