Jesse Gamble Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Redmond, Washington, Us

- Building and maintaining automated processes to streamline studio operations.- Azure DevOps administration.

Redmond, Washington, Us

Supporting Design teams in Cloud Experiences Studio within Azure.

Atlanta, Georgia, Us

Design Producer on the Azure Cloud Design Studios team.

Created and managed the content calendar for Addo: Ballard. Wrote copy and created visual assets for social media content posted to Twitter, Facebook, and Instagram. Ran paid campaigns across Facebook and Instagram to promote upcoming dining experiences.

Manage the Office Insider community on the Answers.Microsoft.com forums, the Office Insider blog, and the @OfficeInsider Twitter account.- Track release schedule of Office Insider builds across all platforms and create content to promote builds and features to Insiders. Maintain the @OfficeInsider content calendar in Opal and set content strategy.- Increased Twitter engagement rate and average impressions by over 100% each within the first month of managing @OfficeInsider handle.- Collaborate with PMs to develop promotion strategy for their features across Insider owned channels.- Escalate issues reported by Insiders via Answers forums and Twitter to app teams. - Maintain Office Insider blog, curating and writing content to promote new Office Insider features and promote the Insider program and its benefits for users.

Redmond, Washington, Us

Managed projects throughout the SDLC for tools and services used by XCS using Agile methodologies. Designed tools and features to improve efficiency and create better customer experiences.- Custom Twitter engagement tool v1 & v2 – Designed and managed development of a scalable tool for use by Guinness World Record holding @XboxSupport, the #1 human-powered Twitter account in the world; currently handling 30+ agents and over 30,000 outbound tweets per week.- Xbox Community Ambassadors – Ambassadors.Xbox.com – Grew program from under 1,000 to over 100,000 registered users; researched and designed new rewards system to incent continued engagement and reduce customer churn; program defers $180,000+ in monthly assisted support costs.- Xbox Feedback – Feedback.Xbox.com – Designed a system and process for pushing feedback collected via the site into product and business teams for integration in the Xbox product roadmap; resulted in 150+ released features for Xbox One to date.- Forums.Xbox.com Platform Update – Defined requirements, driven by feedback from the community as well as internal partner teams, for updated Xbox forums; coordinated development by multiple internal teams across organizations within Microsoft.

Redmond, Washington, Us

Team lead with ownership of stakeholder reporting, and tools procurement and management. Supervised shifts of up to eight Twitter customer service agents and provided them real time coaching and assistance.- Partner relationship manager, with ownership of all tools issues and requests; headed Request for Proposal process for new Twitter engagement tool and customer survey tools.- Delivered KPI reporting to stakeholders up through executive level, providing key insights into team performance data which resulted in increased team efficiency and resetting of agent goals; gathered ad-hoc reporting requests from business partners and generated reports, including analysis of requested data.- Collected and compiled information from the community on emerging Xbox service and game issues and provided to ops and business teams for resolution; resulted in reduced resolution times for outages, improved turnaround on non-critical issues, and higher customer satisfaction.

Redmond, Washington, Us

Twitter Customer Support agent, responding to customer inquiries from @XboxSupport and @ZuneSupport.- Selected to launch the @ZuneSupport Twitter handle; created relationships within the Zune business to define escalation paths and processes; built @ZuneSupport training materials; sole agent running support handle until promotion; trained replacement.- Collected data for and wrote bi-weekly reports for @XboxSupport and @ZuneSupport teams, detailing team performance against KPIs to key stakeholders in the organization, providing visibility up through the executive level.- Provided world class customer support for a passionate community of gamers having issues with their Xbox products and services, and proactively engaged the community on Twitter talking about or having issues with Xbox products and services, with the goal of converting them into customers.

San Francisco, Ca, Us

Sales and back of house associate at Williams-Sonoma in University Village, Seattle.

Seattle, Wa, Us

Maintained SPU's network and telecommunications infrastructure. Installed network wiring, performed phone extension moves, and managed data closets, including installation and setup of new closets.

Seattle, Wa, Us

Gave computer help via phone and to walk-in customers. Extensive hardware and software troubleshooting. Computer repairs, including virus and spyware removal, and data recovery and retrieval. Software installations including Windows XP and vista, Microsoft Office, and McAfee Anti-Virus. Developed a repair tool using BartPE and Windows PE 2.0.

Game Art And Design

Bachelors, Political Science