John Hancock Email & Phone Number

Dallas, Tx, Us

•Develop cordial relationships with customers and work cross-departmentally for long-term retention.•Focus on Customer Advocacy to promote customer satisfaction and product adoption.•Oversee renewal and amendment of customer contracts.•Drive strategic business outcomes through methods such as building customer success plans and keeping on track with QBRs.•Daily usage of CRM software such as Gainsight and Salesforce as well as ancillary programs such as Lattice and Jira.

• Front facing position in one of the busiest high-end restaurants in the city.• Ensure a positive, memorable experience and quell potential customer frustrations.• Oversee all takeout orders leaving the restaurant.

Gainesville, Florida, Us

• Program design and hands-on coaching.• Involved selling to potential clients and innovating new ways to market.• Daily person-to-person interaction skills.